Studio GetRESTProxy 500 Error during Cognigy Handover

NICE CXone API & Integrations
1

Trying to hand off a session from NICE Cognigy to a CXone Studio script via GetRESTProxy. The bot sends a POST to our internal bridge, which then calls the CXone API to update the session context. The Studio script hangs and eventually throws a 500 error. The JSON payload looks valid.

  • CXone Studio: v2.4
  • Cognigy: v5
  • Endpoint: /api/v2/analytics/conversations
  • Payload: {"sessionId": "abc-123", "status": "transferred"}

The bridge logs show the request succeeded, but Studio never updates. Checking the proxy timeout settings next.

2

Why are you hitting analytics? That’s read-only. You need to update the conversation context via /api/v2/conversations/{conversationId}. Send a PATCH with the new attributes.

{
 "customAttributes": {
 "sessionId": "abc-123",
 "status": "transferred"
 }
}

Check your logs.