- Genesys Cloud Org ID: 1234567890
- SDK: @genesys/web-sdk 4.2.1
- Region: eu-west-1
- Source: Zendesk Talk (v3)
Stuck on a 408 Request Timeout when the softphone attempts to connect via WebRTC. The STUN servers are reachable, but the ICE candidate exchange fails immediately. Is there a specific firewall rule for Genesys media ports that differs from Zendesk’s standard 443 traffic?