Stuck on scoping OAuth client to specific divisions for multi-tenant BPO access

NICE CXone API & Integrations
1

Stuck on implementing division-based scoping for a multi-tenant BPO environment using the Genesys Cloud Python SDK. We are building a CI/CD pipeline that needs to provision resources across multiple client divisions without granting global admin access. The goal is to restrict the OAuth client’s effective scope to specific division IDs during the token exchange or subsequent API calls.

I have tried passing the division_id parameter in the authenticate_client_credentials method, but it appears to be ignored or invalid for this flow. The token is generated successfully, but when I attempt to create a user in a restricted division, I get a 403 Forbidden error indicating insufficient permissions, despite the client having the admin:organization role.

Here is the relevant snippet:

from genesyscloud.auth import AuthenticationApi

auth = AuthenticationApi()
token = auth.authenticate_client_credentials(
 client_id=CLIENT_ID,
 client_secret=CLIENT_SECRET,
 division_id=TARGET_DIVISION_ID # This seems to have no effect
)

Environment details:

  • Python SDK version: 12.0.0
  • Genesys Cloud Region: EU
  • Client Role: Platform API Admin

Is there a specific header or query parameter I need to include in the initial POST to /api/v2/auth/token to bind the token to a division? Or should I be using a different grant type for this use case?

2

Ah, this is a recognized issue… The division_id parameter is ineffective during token exchange. Scope must be enforced via the X-Genesys-Subdomain header or by explicitly setting the divisionId in the API body. Ensure your Python SDK client initializes with the correct base_url for the target tenant to avoid 403 errors.