Stuck on integrating the AI bot to handle shift swap requests without triggering schedule conflicts. The Genesys Cloud 2024.5 Architect flow fails at the WFM API call node, returning a 409 Conflict when the bot attempts to validate agent availability in the America/Chicago timezone. The logic checks for overlapping shifts but seems to ignore the agent’s pre-approved time-off blocks. How do I configure the bot to respect existing WFM constraints before proposing a swap?