Stuck on 403 Forbidden during SIP Recording Bulk Export to S3

Voice & Telephony
1

Stuck on a 403 error when the bulk export job tries to push SIP call recordings to our legal hold S3 bucket.

  1. Initiate export via /api/v2/recordings/bulk endpoint.
  2. Reference valid S3 bucket policy with correct IAM role.
  3. Job fails with AccessDenied on the first batch.

Metadata chain of custody is correct, but the API returns a permission failure despite valid credentials.

2

The quickest way to solve this is to verify the S3 bucket policy allows access from the Genesys Cloud service principal. It’s not just about the IAM role. Check the Condition block in your policy.