I don’t see any event coming to SM…are we sure he can use SM without SIPServer??
Hi cavagnaro,
the CONNID is 008801be38c6b002
The record to true is positionned to “true” in the RP and the DN. I did not try only with that without the ExtendAttach Data.
Rgds,
it seems Yes, the Tserver 8.0 documentation mention it !
Rgds,
Hi babacar,
I see in the log that T-Server sends request to record call to Cisco CallManager:
@19:31:05.7500 [tout] DN marked for recording
@19:31:05.7500 [))1] StartRecord 67138186 ‘6801’ 0
but I don’t see any response from CCM side.
I checked Cisco JTAPI Developer’s Guide for CCM 4.2 and didn’t find any reference to recording functionality (but I found it in JTAPI Dev Guide for CUCM 6.1). Question is if recording initiated by CTI application is supported in CCM 4.2 or not…
R.
Hi René,
So it confirms my analysis, in the T server 8.0 CUCM documentatiion it is mentioned on page 169
5. Configure a recorder device on CUCM. It seems that our CM administrator did not see the recorder profile object in Call Manager Administration Console 4.2(1).
At this step i am afraid as well the supervisor monitoring of Agent didn’t work as well ? What do you thing about that feature and how to implement it using TServer 8.0 with the same CM ?
Thanks again for your analysis.
Rgds,
Well, looks like you really need the upgrade the CM to version latest then 6.1.x or use the method with integration of SIP-Server and CCM.
Because prevision version use for recording and monitoring the SPAN feature of switching hardware, what is not supported by SM.
Sorry for bad news =(
WBR Thaler