I’m building a custom agent desktop widget using the Genesys Cloud Embeddable Client App SDK. The goal is to display real-time queue stats, specifically the number of waiting contacts and available agents, directly in the UI. I’ve set up the OAuth client with the analytics:reports:read and telephony:queue:read scopes, which should be sufficient according to the docs.
The issue is that the initial load works fine, but when I try to refresh the data or query specific queue IDs, I hit a wall. Here is the code snippet handling the API call:
async function fetchQueueStats() {
const token = await sdkClient.auth.getAccessToken();
const response = await fetch(
`https://{{env}}.mygen.com/api/v2/analytics/queues/realtime?queueId=${queueId}`,
{
headers: {
'Authorization': `Bearer ${token}`,
'Content-Type': 'application/json'
}
}
);
if (!response.ok) {
console.error('Failed to fetch queue stats', response.status);
return null;
}
return response.json();
}
The response comes back with a 403 Forbidden status. The error payload is pretty generic:
{
"code": "forbidden",
"message": "User does not have permission to access this resource",
"status": 403
}
I’ve double-checked the user permissions in the admin portal. The user has the Telephony and Analytics capabilities enabled. It’s weird because the same token works for fetching conversation history. Is there a specific scope I’m missing for the realtime endpoint, or is this a known limitation with the SDK’s token refresh cycle? The documentation is a bit vague on the exact permissions required for the analytics queue realtime endpoint versus the standard queue endpoint.