Stat SDK 7.6 : How to get agent state

NICE CXone API & Integrations
1

Hello,

I have written a java program to retrieve the current agent state using stat SDK,
However i need more detailed states in terms of AUX reason code. Currently i can retrieve states like ‘Availbale’ ‘NotReadyForCall’,Logged Out etc.. However i am more interested in finding the reason codes for current NotReady state

Any help would be appreciated

Thanks,
Matt

2

Hi Matt,

I did quick test and found a way how to get it :slight_smile:

  • Subscribe a statistic with following definition
    Category: CurrentState
    Subject : DNAction
    Object Type: Agents

  • Once you get statistic info (part of EventPackageInfo) you have proceed with following steps:

    • Cast Statistic.ObjectValue to AgentStatus class
    • Get PlaceStatus (AgentStatus.getPlace)
    • Iterate through DnStatuses collection (getDnStatuses)
      • Iterate through Actions collection (getActions)
        • find Action of type “SDNANotReadyForNextCall” (getAction == 8)
          • check UserData property (getUserDate) - you should find there ReasonCode key with value

Sorry for a bit confusing description but I have my code written in C# not Java

R.

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