Hello,
Does anyone know of any off-the-shelf softphone applications which handle Genesys 7 (voice + email)? (web or thick client)
Have you ever developed one? the customer I am working with maybe interested in purchasing etc
(I believe genesys provides no such ‘starter app’ like they did in 5 & 6/6.5)
Cheers
What about GAD - Genesys Agent Desktop?
Original from Genesys ;):
There are some independent software vendors offering agent’s applications based on Genesys Java AIL.
Guys, thanks for your quick responses..
I think the GAD won’t be configurable enough for us, we’ll prob need the source code I think..
DotNetMultimediaSample sound promising.. I’ll check it out
Cheers
Dane
Dane,
I spent a lot of time with .NET Toolkit and customization of DotNetMultimediaSample in last few months so having any questions - just ask me 
René
Thanks René,
Just one question; is this new .net toolkit activeX, ie not AIL?
If so, aren’t Genesys removing support for ActiveX, and pushing this new AIL?
Cheers
Dane
Yes, Genesys has introduced a new set of SDKs (marketing term - Universal SDK) in version 7 and these SDKs are considered to be a “replacement” for T-Library based SDKs (ActiveX/Java Toolkit and C T-Lib). I have information that T-Lib SDKs won’t be available in version 7.5 and start of EOL (End-Of-Life) phase for these products will be announced soon. EOL means that there won’t be new versions available but the old ones (6.5 - 7.2) stays supported for next 2 or 3 years (without any guarantee).
The positive side of this change is that there are new SDKs for Java and .NET supporting more features/products then T-Lib based SDKs. The negative is that all SDKs are licensed. You can find documentation for the new SDKs on Genesys Technical Support web site or on Genesys DevZone.
René