We’re building a post-call summary feature for our custom agent desktop using the Embeddable Client App SDK. The requirement is to fetch the full voice-to-text transcript immediately after a call ends.
We are calling GET /api/v2/analytics/conversations/details/query with the correct conversation ID. The API returns 200 OK, but the transcripts array in the response is always empty for completed calls. We verified the recording exists in the media archive.
Is there a specific delay before the transcript is available? Or do we need to poll a different endpoint?