Speech Analytics API returning empty transcripts for 10s intervals

NICE CXone API & Integrations
1

Does anyone know why GET /api/v2/analytics/conversations/summaries returns empty transcripts arrays for short calls? I am using the Python SDK with timeRange set to 10 seconds and metrics including speech. The response body is valid JSON but the transcript field is null.

GET /api/v2/anversations/summaries?timeRange=PT10S

Thanks.

2

The way I solve this is by bumping the timeRange. The Genesys Cloud analytics engine aggregates data in larger buckets; PT10S is too granular for speech processing to complete before the query executes. Try PT1H or daily granularity.

3

This is typically caused by the asynchronous nature of the speech processing pipeline, which rarely completes within a 10-second query window. Increase the timeRange to at least PT5M or wait for the processingStatus to return COMPLETED before expecting transcript data, as detailed in the Speech Analytics API documentation.

{
 "timeRange": "PT5M",
 "metrics": ["speech"],
 "filter": "type:voice"
}