Sort data retrieved via Interaction Search on WDE

Administration
1

Hi Experts,

I am looking for a solution to sort the data by date for the data retrieved via Interaction Search on WDE. As i understand on going through the Genesys documents that sorting feature is available for UCS 9.x and not for UCS 8.5. So is it the final word or is it possible to achieve it on UCS 8.5.x?

As our customer may not be ready to upgrade UCS as of now, so we need to look for every way possible on UCS 8.5. Any help/pointer is highly appreciated.

2

There is no OOB option how to achieve that without deploying UCS in release 9.X. If you need to achieve that on current version, you have to develop your own solution through WDE customization

3

Thank you for the inputs Kubig. :slight_smile: