[SOLVED] Use of MediaEmailCreateNewOutboundEmail

Hello,

I want to create a new outbound email programmatically
The same action that WDE does when a user clic on the ‘mail’ icon after typing an email adress

For a call, I use MediaVoiceMakeCall command and it is working well
For email, I try to use MediaEmailCreateNewOutboundEmail command but I fail to find correct parameters

The following code leads to an error “Invalid adress (NULL)”:

destinataire = “[email removed]”;
IAgent agent = container.Resolve();
IDictionary<string, object> parameters = new Dictionary<string, object>();

parameters.Add(“CommandParameter”, agent.FirstMediaEmail);
parameters.Add(“InitialEmail”, destinataire); commandManager.GetChainOfCommandByName(“MediaEmailCreateNewOutboundEmail”).Execute(parameters);

Can you help me to set the correct parameters?

What about From Address?

Normally, it is not mandatory to specify it in the outbound creation, the agent will select it during redaction

The API is really not clear…

Chain MediaEmailCreateNewOutboundEmail
-IsPossibleToCreate
—CommandParameter: IInteractionInboundEmail
-AddSignatureParameters
—CommandParameter: IMediaOpenMedia
-AddResponseSignatureParameters
—SignatureOptionValue: String
—ESDKInboundEmail: Interaction
—ThreadingOpenMedia
—ParentInteractionId: String
-Create
—CommandParameter: IMediaOpenMedia
—ParentInteractionId: String
—InitialEmail: String
—UserData: KeyValueCollection
—Extensions: KeyValueCollection
—SignatureParameters: Dictionary<string, object>
-AddRecentCall
—RecentIndex: ObjectTC

Found

InitialEmail is not the good parameter
I had to add the userdata “To”
Weird API

Another question
What parameter control the initial content of an email using MediaEmailCreateNewOutboundEmail?

any idea?

It is amazing that the API do not expose such a parameter

What is initial content?

Enviado de meu E6633 usando Tapatalk

Subject and Body

Here is the scenario:

• Agent works on his CRM
• In a use case, he clicks on a “create email” button with parameters (email address, subject, message of the email)
• WDE must open a new outbound email window with subject and body already initialized
  I tried to fill the param “InitialEmail” but it did nothing

Here is the code of the email creation:

                IAgent agent = container.Resolve<IAgent>();
                IDictionary<string, object> parameters = new Dictionary<string, object>();

                KeyValueCollection kvc = new KeyValueCollection();               
                kvc.Add("To", destinataire);
                kvc.Add("Target", destinataire);
                kvc.Add("Target Type", "TypeDestination");
                parameters.Add("CommandParameter", agent.FirstMediaEmail);
                parameters.Add("UserData", kvc);
                commandManager.GetChainOfCommandByName("MediaEmailCreateNewOutboundEmail").Execute(parameters);

A new outbound email window is created with correct “To”

Found the problem

I use agent signature and this override the email content I give to the MediaEmailCreateNewOutboundEmail command
Apparently, it is a “replace” function and not an “add” one…

keys used are:
“Subject”, “StructuredText” and “FromAddress”