SOLVED: Changing treatment or call result programatically in WDE

I’ve been having some trouble with this.

I need a way to set the treatment and/or call result of an outbound record programatically in a setting where disposition codes are not shown to the user.

For instance, I could treat a certain record as busy or wrong number if certain conditions are met.

Is there any way to do this?

I tried setting the call result of the outbound record both before and after the SetCallResultOutboundRecord command of the SetCallResultOutboundRecord chain, but that has no effect on the calling list.

I will appreciate any help you can provide.

I found a way to do it, but then the call result I set is overwritten. This is what I’ve done so far.

This assumes I have an InteractionPullPreview called interaction, and that I have the result I want in a variable named result, and an IObjectContainer named container.

                IInteractionPullPreview previewInteraction = interaction as IInteractionPullPreview;
                IRecord outboundRecord = previewInteraction.OutboundRecord;

                outboundRecord.CallResult = result;
                outboundRecord.SystemFields["GSW_TREATMENT"] = (object)"RecordTreatCampaign";//Or "RecordTreatPersonal", depending on your needs.

                IEnterpriseServiceProvider. enterpriseServiceProvider = container.Resolve<IAgent>().EntrepriseService;
                IOutboundService oService = enterpriseServiceProvider.Resolve<IOutboundService>("outboundService");
                IDevice device = interaction.Agent.FirstMediaVoice.Device;
                oService.UpdateRecord(device, outboundRecord, null, null);

But then the MarkProcessedOutboundChain command overwrites the call result.

Try this code snippet, it will update the call result in the model, but not the view, but it should be enough.

             if (!string.IsNullOrEmpty(interaction.BundleId))
            {
                IInteractionsBundle interactionBundle = interactionManager.GetBundleById(interaction.BundleId);
                if ((interactionBundle.UserData != null) && (Application.Current != null))
                {
                    Application.Current.Dispatcher.Invoke(new System.Action(delegate()
                    {
                        outboundDispositionViewModel = interactionBundle.UserData.TryGetValue("OutboundDispositionViewModel") as IOutboundDispositionViewModel;
                        if (outboundDispositionViewModel != null)
                        {
                            //Set the Call result, does not update the view..
                            outboundDispositionViewModel.SelectedCallResult = callResult;
                        }
                        else
                        {
                            log.Debug("outboundDispositionViewModel is null");
                        }
                    }));
                }
            }

Thank you!