Stuck on intermittent audio loss within a high-volume inbound flow. The issue correlates with specific queue configurations rather than general network instability. Agents report static or total silence after the initial greeting.
Environment details:
- Genesys Cloud EU1 region
- Chrome 126 with WebRTC softphone
- Architect flow uses conditional routing based on IVR input
Metrics show normal media server health, yet agent experience degrades significantly. Any insights on correlating flow complexity with softphone stability?