Hello All, Is anyone recently upgraded Social media to version 8.5.3 ? if yes, are there any specific settings we need to do for Facebook Chat to work ?
I am facing issue where chats are coming to cloud and then to agent but getting error “Lost connection to Facebook” in workspace . Anyone experienced same ?
Since 8.5.2 the drivers are on cloud. Therefore you need to configure new settings and register your application on Genesys cloud. It is described on Web documentation.
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Really? They’ve forced cloud?
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Yes…read docs. Why would I be kidding lol
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Well cloud is only a bridge, you still need all your local services. They will digest the FB API for you and send same messages now. Faster adaptation to FB constant changes.
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While you’re upgrading 8.5.3, probably you’ll get an error something like “Found no root post in batch”, Genesys currently working on a fix. just fyi.
Oh cool lol
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