What’s the best way to resolve persistent SIP trunk registration timeouts affecting our outbound capacity?
We are experiencing a recurring issue where our primary SIP trunk provider fails to register with the Genesys Cloud platform in the Europe (Paris) region. The system logs indicate a 408 Request Timeout error during the initial registration handshake, occurring approximately every 15 minutes. This instability directly impacts our queue performance metrics, as outbound agents are unable to initiate calls during these windows, leading to a noticeable drop in service level adherence. The trunk configuration utilizes standard TLS encryption with SHA-256 certificates, and the network path has been validated via traceroute to show no significant latency or packet loss. We have verified that the username and password credentials match the provider’s requirements exactly. The issue persists across multiple trunk endpoints, suggesting a platform-side processing delay rather than a configuration error on our end. We need to understand if there are specific timeout thresholds for SIP registration in the Paris region that differ from other environments, or if this requires a specific adjustment in the trunk profile settings to maintain stable connectivity for high-volume operations.