Encountering a persistent issue with the Bulk Recording Export API in the Genesys Cloud London region (v2024.02). The goal is to automate the export of recordings from specific SIP trunks that are flagged for legal discovery. These recordings must include full metadata to maintain chain of custody for legal hold requests.
The export job initiates successfully, but fails during the S3 upload phase with a 403 Forbidden error. The error message indicates that the integration flow lacks permission to access the legal hold metadata fields, even though the associated IAM role has s3:PutObject and s3:GetObject permissions enabled. The Architect flow uses the ‘Export Recordings to S3’ Data Action, which should handle metadata extraction automatically.
Has anyone seen this specific permission denial when dealing with SIP trunk recordings? The standard voice recordings export without issue, but those with active legal holds fail. The tenant ID is gen-london-42, and the S3 bucket policy allows access from the Genesys Cloud IP range. Any insights on resolving this metadata access conflict would be appreciated.
The 403 Forbidden error during the S3 upload phase for recordings with legal hold metadata typically indicates a permissions mismatch rather than a network issue. When exporting recordings via the Bulk Recording Export API, the service account used by your AppFoundry integration must have explicit access to the api:recording:legalhold scope. Without this specific scope, the API can retrieve the recording file but fails when attempting to attach the required legal hold metadata headers to the S3 object, resulting in the forbidden response.
To resolve this, verify the OAuth client configuration in the Genesys Cloud Admin portal. Ensure the service account associated with your integration has the recording:legalhold scope enabled. This is distinct from the standard recording:export scope. Here is the recommended configuration check:
{
"client_id": "your_appfoundry_client_id",
"scopes": [
"recording:export",
"recording:legalhold",
"recording:read"
]
}
Additionally, check the S3 bucket policy. The bucket must grant the Genesys Cloud export service principal s3:PutObject and s3:PutObjectAcl permissions. If the legal hold metadata requires specific tagging, ensure the bucket policy allows s3:PutObjectTagging. A common oversight is restricting these permissions to only the recording:export role while excluding the legal hold service identity.
If the scopes are correct, inspect the export job logs for any 403 details referencing specific S3 actions. The error often points to s3:PutObjectAcl being denied. Updating the bucket policy to allow the Genesys Cloud export role to set ACLs on the uploaded objects usually resolves the chain of custody metadata attachment failure. Restart the export job after making these changes to ensure the new permissions are applied.