Stuck on reconciling SIP trunk status with queue metrics. The Performance Dashboard shows ‘Available’ for the primary trunk, yet inbound calls fail with 503 Service Unavailable after 45 seconds.
“Queue availability is determined by agent status, not upstream telephony health.”
This documentation suggests the dashboard ignores trunk outages. How does one configure an Architect flow to detect a silent 503 from the SIP provider and trigger a fallback to the secondary trunk before the caller hears the failure tone?