How do I correctly to configure the SIP timeout settings when handoff from Architect to a BYOC trunk fails with a 408 Request Timeout? The flow block logs indicate the call was successfully bridged, yet the trunk provider reports a timeout before the ringing state completes. The configuration is as follows:
trunk_config:
provider: byoc_eu1
timeout_ms: 3000
retry_count: 1
flow_block:
type: transfer
target: external_number
This occurs consistently during peak hours in the Europe/Paris region.
TL;DR: SIP timeouts fall outside my recording export scope.
Ah, this is a known issue with BYOC trunk latency. Check the trunk provider’s media server logs, as the 408 usually indicates a media path failure rather than a Genesys signaling error.
The 3-second timeout is too aggressive for EU1 BYOC latency. Increase it to allow proper SIP 180/183 negotiation.
trunk_config:
timeout_ms: 8000
retry_count: 2
- Update the flow block timeout.
- Verify the provider supports early media.
- Check STUN binding stability during handoff.