Trying to align SIP trunk capacity with our weekly adherence forecast. It’s throwing a 408 Request Timeout when morning shift trades hit peak volume. We’re running Genesys Cloud release 10.5 on US East. Session timer looks fine inside admin console, but routing group drops calls anyway. How do I adjust the SIP register to match management unit capacity? Forecast model requires twelve concurrent lines. The adherence report is doing jack all right now. Edge logs just repeat the timeout.
You’re probably hitting the default SIP invite timeout because the trunk register isn’t aligned with your queue capacity settings. Set sip_proxy_timeout to 60000 in the edge config and strip the IVR menu down to two DTMF options so containment stays high while callers wait. Does the session timer actually reset on each prompt or just on the handshake anyway check the edge logs for the exact drop point.