Can’t get this config to load properly… Deployment of genesyscloud_telephony_providers_edges_edge fails with 403 Forbidden on API call to /api/v2/telephony/providers/edges. Provider version 1.14.0, region AU1. The IAM account has full admin rights, yet the CLI returns the error immediately after resource creation attempt.
Thanks.
Check your Terraform provider authentication method and the specific OAuth scope attached to the credentials. The 403 Forbidden error on /api/v2/telephony/providers/edges usually indicates that the client ID and secret provided to the provider lack the necessary permissions to write to the telephony provider configuration, rather than a general account issue. Even with “full admin” rights on the user level, the integration credentials must explicitly include the telephony:provider:write scope.
In my experience with automated infrastructure deployments, this often happens when the OAuth application is configured with only read-only scopes or when the token refresh fails silently during the initial handshake. Verify the genesyscloud provider block in your main.tf to ensure the oauth_client_id and oauth_client_secret correspond to an application with the correct scopes.
provider "genesyscloud" {
base_url = "https://au1.genesys.cloud"
oauth_client_id = var.gc_client_id
oauth_client_secret = var.gc_client_secret
# Ensure the OAuth app has: telephony:provider:write, telephony:edge:write
}
resource "genesyscloud_telephony_providers_edges_edge" "sip_trunk" {
name = "AU1-SIP-Trunk-Primary"
description = "Primary SIP Trunk for AU1 region"
type = "SIP_TRUNK"
# ... other config ...
}
If the scopes are correct, check if the edge configuration references a valid telephony provider ID that already exists. The API rejects the creation if the parent provider is not found or if the edge name conflicts with an existing resource in the same region. Also, ensure the Terraform provider version 1.14.0 is compatible with the current AU1 API gateway version, as older providers sometimes fail on newer endpoint validations. Cross-reference the Genesys Cloud Developer Center for the latest scope requirements for telephony resources.
Ah, yeah, this is a known issue… when dealing with BYOC edges in AU1, the 403 often masks a deeper permissions mismatch on the S3 bucket policy rather than just the Terraform provider scope. While the suggestion above correctly identifies the OAuth scope as a primary suspect, many teams overlook the cross-account IAM role trust policy required for the Genesys Cloud service account to write metadata for chain of custody.
If you are using a custom S3 bucket for recording exports, ensure the bucket policy explicitly allows arn:aws:iam::[GENESYS_ACCOUNT]:role/GenesysCloudServiceRole to perform s3:PutObject and s3:GetObject. Without this, the API call fails at the storage layer, returning a 403 that Terraform interprets as an authentication failure.
Error: 403 Forbidden on API call to /api/v2/telephony/providers/edges
Details: AccessDenied: User: arn:aws:sts::[ACCOUNT_ID]:assumed-role/[ROLE_NAME] is not authorized to perform: s3:PutObject on resource: arn:aws:s3:::your-bucket-name/*
To fix this, update your Terraform configuration to include the necessary S3 bucket policy alongside the edge definition. Here is a minimal example of the required IAM policy attachment:
resource "aws_iam_role_policy_attachment" "genesys_s3_access" {
role = aws_iam_role.genesys_edge_role.name
policy_arn = "arn:aws:iam::${var.aws_account_id}:policy/GenesysS3FullAccess"
}
Also, verify that the telephony:provider:write scope is present in your OAuth token. This combination of IAM and OAuth permissions is critical for AU1 deployments. If the bucket policy is correct, try regenerating the OAuth credentials to ensure the scope is refreshed. This usually resolves the immediate 403 without needing to recreate the edge resource.