Can anyone clarify why SIP TLS registration is failing with 401 Unauthorized on our AP-Southeast-1 BYOC trunks after the recent certificate rotation? The intermediate CA is valid and trusted, yet the carrier gateway rejects the handshake.
- Updated SIP credentials in Genesys Cloud trunk configuration.
- Verified TLS 1.2 is enabled on the carrier side.
- Observed
SIP/2.0 401 Unauthorizedin the signaling logs immediately after registration attempt.