SIP Server - WDE - DN Less

Voice & Telephony
1

Hy,

I would need some confirmation about DN-Less Configuration…
As I read the following WDE Option description

login.voice.prompt-dn-less-phone-number [Modified: 8.5.114.08]

Default Value: false
Valid Values: true, false
Changes take effect: When the application is started or restarted.
Description: Specifies whether a DN-less phone number is prompted for in the login window. This option can be defined in a PlaceGroup Object. This option is specific to SIP Server environment.


I understand that the agent can enter any number that he wants at login…(either its mobile phone number, pro desktop phone number or home phone number).

Am I right ? Is there anyone who could confirm this ?

Thank you by advance for your time.

Regards.
Chris.

2

Yes, then your sip server will dial you whenever there is a call for you. Usually nailed connection is what you will look for

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3

Thanks for your reply,

we have studied nailed up agents but the thing is that there is no desktop app in this configuration.

If the agent can enter its mobile phone in WDE, it would be all good (even if it would be CTI Less, he could have all the advanced fonctionnalities of WDE, no needs for QOS and sip phone).

4

Do not mix things up together - nailed-up agent is different function than DN less phone function

5

I agree.

  • Nailed Up agents means being an agent only with a phone.
  • DN-Less means phone + desktop agent if i understand it well.

We asked french presales about DN-Less and we only got a “yes, it should work like you said”… *

I Would be reassured with a screenshot or a customer experience ;D

But you can’t always get what you want :wink:

6

Hehe sorry I don’t have experience with such setting, I just read about it.
From a KB:

Within Config Manger/Genesys Administrator:

iWS (Interaction Workspace) application:
[interaction-workspace]

  login.voice.prompt-dn-less-phone-number = true

Role Configuration:

Interaction Workspace SIP Endpoint Privileges

  SIP Endpoint – Can use embedded SIP Endpoint  = <leave unassigned>

Extension (DN) - Annex tab:

[TServer]

  contact = <IP Address of gateway>


  refer-enabled = false


  request-uri = <populated by the phone number entered during login, the domain part will be populated by ip address in the contact option (above)>


  sip-cti-control = talk,hold

Person/Agent Group/Application:

[interaction-workspace]

  voice.auto-answer = true</blockquote>
7

I’m trying to enable the same functionality and I’m having the following problem:

When I enter the celphone number, WWE automatically adds the country code +56 to the DN and agent login. I’m able to login, but when I try to make a call, I get the error of invalid calling DN, I’m thinking because my number now has the +56 prefix.

Has anyone has this problem? Any idea on how to solve it?

Regards,
Diego

8

Create a trunk with that prefix?

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9

I get the same error as before, and in Sip Server logs I get the following errors:

11:34:42.029: Number: +56XXXXXXXXX: checking for a softswitch configuration
11:34:42.029: Number:+56XXXXXXXXX did not find any softswitch with matching prefix to send this call to
11:34:42.029: Unable to resolve number for DN:+56XXXXXXXXX
11:34:42.029: SIPDM: failed to get registration info for +56XXXXXXXXX
11:34:42.029: SIPDM: failed to get registration info for +56XXXXXXXXX
11:34:42.029: COS:MakeCall: request from +56XXXXXXXXX to 22XXXXXXX is rejected by dial plan
Response (61): for CRequest@5bc3c78 RequestMakeCall-WS_Node[812]/6
11:34:42.029 Trc 36002 Request rejected: error code 61(Invalid Calling Dn)

10

I think problem is on your role definition, you forgot to disable using of embedded SIP Endpoint, I guess.