SIP Server unable to play music in queue or on hold

Hello all,

sorry for long post in 2 messages.

I have a Genesys SIP in a stand alone mode with SIP Endpoints WDE agents, and call are incoming via RP with a URS/IRD strategy loaded. I would like to play a music in queue, then optionaly on hold when an agent put on hold the call, but for some reason, I only have standard ringing tone for the caller. I followed the whole GVP deployment guide, installed and configured RM, MCP in my single tenant environment, but I still get a 166 error code “Resource unavailable” in logs. My server is a Windows 2016 with SIP, RM and MCP components installed, the audio file is in D:\GCTI\mcp\music\PRO_MUSIC_2018.wav

Here is my config, and trunks options :
SIP Server 8.1.104.58, port 5060

[agent-reservation] collect-lower-priority-requests=true reject-subsequent-request=true request-collection-time=100 msec reservation-time=10000 msec

[backup-sync]
addp-remote-timeout=0
addp-timeout=0
addp-trace=off
protocol=default
sync-reconnect-tout=20 sec

[BYE]
key=value

[call-cleanup]
cleanup-idle-tout=0
notify-idle-tout=0
periodic-check-tout=10 min

[call-type-rules]
key=value

[extrouter]
cast-type=route direct-callid reroute direct-uui direct-ani direct-notoken dnis-pool direct-digits pullback route-uui direct-network-callid
cluster-role=off
cof-ci-defer-create=0
cof-ci-defer-delete=0
cof-ci-req-tout=500 msec
cof-ci-wait-all=false
cof-feature=true
cof-rci-tout=10 sec
compound-dn-representation=true
default-dn=
default-network-call-id-matching=sip
direct-digits-key=CDT_Track_Num
dn-for-unexpected-calls=
epp-tout=0 sec
event-propagation=list
ipo-tout=5 sec
match-call-once=true
network-request-timeout=20 sec
pct-ci-req-tout=500 msec
pct-rci-tout=10 sec
proxy-name=
reconnect-tout=5 sec
register-attempts=5
register-tout=2 sec
report-connid-changes=false
request-tout=20 sec
resource-allocation-mode=circular
resource-load-maximum=0
route-dn=
strict-epn-match=false
tcs-queue=
tcs-use=never
timeout=60 sec
transaction-state=default
use-data-from=current
use-implicit-access-numbers=false

[INFO]
key=value

[INVITE]
key=value
userdata-1=User-to-User

[license]
license-file=
num-of-licenses=max
num-sdn-licenses=max

[link-control]
ha-sync-dly-lnk-conn=false
link-alarm-high=0
link-alarm-low=0
quiet-cleanup=false
quiet-startup=false
reg-delay=10
reg-silent=true
restart-cleanup-dly=0
restart-cleanup-limit=0
use-link-bandwidth=auto

[Log]
all=E:\sip_server\sip_server
enable-thread=false
expire=10
segment=50mb
verbose=all

[log-filter]
default-filter-type=copy

[log-filter-data]
=

[overload]
log-reduce-cpu-threshold=0

[REFER]
key=value

[SipErrorMap]
key=value

[TServer]
accept-dn-type=+extension +position +acdqueue +routedn +trunk +routequeue
acw-in-idle-force-ready=true
acw-persistent-reasons=true
after-routing-timeout=10
after-routing-timeout-action=none
agent-allow-empty-password=true
agent-emu-login-on-call=false
agent-group=
agent-logout-on-unreg=false
agent-logout-reassoc=false
agent-no-answer-action=notready
agent-no-answer-overflow=
agent-no-answer-timeout=20
agent-only-private-calls=false
agent-reject-route-point=
agent-state-auto-restore=false
agent-strict-id=false
alternate-route-profile=
am-detected=drop
ani-distribution=inbound-calls-only
audio-codecs=telephone-event,PCMU,PCMA,G723,G729,GSM
authenticate-requests=
auto-logout-ready=false
auto-logout-timeout=0
background-processing=true
background-timeout=60 msec
backup-init-check=false
backup-mode=none
backup-sip-port-check=true
backwds-compat-acw-behavior=false
blind-transfer-enabled=false
bsns-call-dev-types=+acdq +rp +rpq +xrp
busy-tone=music/busy_5sec
busy-tone-duration=5
call-monitor-acw=false
call-observer-with-hold=false
call-rq-gap=0
cancel-monitor-on-disconnect=true
cancel-monitor-on-unpark=true
capacity-sip-error-code=603
capacity-tlib-error-code=0
check-tenant-profile=false
cid-enable-on-vtp=false
clamp-dtmf-allowed=false
clid-withheld-name=PRIVATE
cluster-acw-persistent-reasons=false
cluster-query-unowned-device-enabled=false
collect-tone=music/collect
connect-nailedup-on-login=
consult-user-data=separate
control-remote-vip-scripts=true
control-vip-scripts=false
convert-otherdn=+agentid +reserveddn +fwd
correct-rqid=false
cos=
cpd-info-timeout=3
customer-id=
default-dn=
default-dn-type=none
default-monitor-mode=mute
default-monitor-scope=call
default-music=music/PRO_MUSIC_2018.wav
default-route-point=
default-route-point-order=before-dial-plan
default-video-file=
device-rq-gap=0
dial-plan=
dial-plan-moh=
disable-media-before-greeting=false
disconnect-nailedup-timeout=0
divert-on-ringing=true
dn-del-mode=never
dn-scope=undefined
dr-forward=off
dr-peer-location=
dr-peer-trunk=
drop-nailedup-on-logout=false
dtmf-payload=101
emergency-recording-cleanup-enabled=false
emergency-recording-filename=
emulate-login=on-RP
emulated-login-state=ready
enable-async-fqdn-resolve=false
enable-busy-on-routed-calls=true
enable-enhanced-dialplan-handling=false
enable-ims=false
enable-iscc-dial-plan=true
enable-outbound-ext-dial-plan=false
enable-rp-destination-ext-dial-plan=false
enable-strict-location-match=-msml -true -softswitch -trunk -all
enable-unknown-gateway=false
encoding=
encoding-area=
enforce-external-domains=
enforce-trusted=true
enhanced-pending-acw=false
event-ringing-on-100trying=false
external-registrar=
extn-no-answer-overflow=
extn-no-answer-timeout=20
fast-busy-tone=music/atb_5sec
fax-detected=drop
feature-code-park=10
feature-code-pickup=12
feature-code-retrieve=11
find-outbound-msml-by-location=false
find-trunk-by-location=true
fmfm-confirmation-digit=0
fmfm-confirmation-timeout=5
fmfm-prompt-file=
fmfm-trunk-group=
forced-notready=true
geo-location=
graceful-shutdown-sip-timeout=4
greeting-after-merge=false
greeting-call-type-filter=-internal -outbound -consult
greeting-delay-events=none
greeting-notification=-started -complete
greeting-repeat-once-party=agent
greeting-stops-no-answer-timeout=false
ha-max-calls-sync-at-once=500
hide-msml-location=false
ignore-presence-after-nas=true
ims-3pcc-prefix=
ims-default-icid-prefix=
ims-default-icid-suffix=
ims-default-orig-ioi=
ims-propagate-pcvector=false
ims-puid-domain=
ims-route=
ims-sip-domain=
ims-sip-params=
ims-skip-ifc=
ims-use-term-legs-for-routing=false
inbound-bsns-calls=false
inbound-trunk-hint-sip-field=
info-pass-through=
inherit-bsns-type=false
init-dnis-by-ruri=false
internal-bsns-calls=false
internal-registrar-domains=
internal-registrar-enabled=true
internal-registrar-persistent=false
intrusion-enabled=true
keep-mute-after-conference=false
kpl-interval=10
kpl-loss-rate=10,100
kpl-tolerance=3
legal-guard-time=0
log-trace-flags=+iscc +cfg$dn -cfgserv +passwd +udata -devlink -sw -req -callops -conn -client
logout-on-disconnect=true
logout-on-out-of-service=false
make-call-alert-info=
management-port=0
map-sip-errors=true
max-legs-per-sm=0
max-parking-time=0
max-pred-req-delay=3
merged-user-data=main-only
monitor-consult-calls=false
monitor-internal-calls=true
monitor-party-on-hold=
msml-enable-record-extensions=true
msml-location-alarm-timeout=0
msml-oos-recover-enabled=false
msml-record-metadata-support=false
msml-record-support=true
msml-support=true
music-in-conference-file=music/PRO_MUSIC_2018.wav
music-in-queue-file=music/PRO_MUSIC_2018.wav
music-listen-disconnect=music/PRO_MUSIC_2018.wav
music-on-pbxpark=music/PRO_MUSIC_2018.wav
mwi-agent-enable=false
mwi-domain=
mwi-extension-enable=false
mwi-group-enable=false
mwi-host=
mwi-implicit-notify=
mwi-mode=SUBSCRIBE
mwi-notify-unregistered-dn=false
mwi-port=5060
mwi-subscribe-vmb=false
nas-indication=none
nas-private=false
network-monitoring-timeout=1
observing-routing-point=
operational-stat-timeout=5
outbound-bsns-calls=false
overflow-location-map=
overload-ctrl-call-rate-capacity=200
overload-ctrl-call-tapplytreatment-requests-rate=0
overload-ctrl-call-trequests-rate=0
overload-ctrl-call-tupdateuserdata-requests-rate=0
overload-ctrl-dialog-rate-capacity=400
overload-ctrl-tc-dn-register-capacity=1000
overload-ctrl-tc-tclient-capacity=15000
overload-ctrl-tc-tclient-dnregister-capacity=0
overload-ctrl-tc-trequests-rate=0
overload-ctrl-threshold=0
overload-ctrl-trequests-rate=0
override-switch-acw=false
override-to-on-divert=false
p-asserted-identity=
parking-music=music/silence
partition-id=SipServerDefaultPartition
partyadded-def-callstate-conf=false
posn-no-answer-overflow=
posn-no-answer-timeout=15
prd-dist-call-ans-time=0
predictive-call-router-timeout=0
preview-expired=90
privacy=
propagated-call-type=false
reason-in-extension=true
recall-no-answer-timeout=15
record-after-merge=false
record-agent-greeting=false
record-consult-calls=false
record-metadata-prefix=
record-moh=true
recording-client-stop-enable=true
recording-failure-alarm-timeout=0
recording-filename=
refer-enabled=true
reg-interval=60
registrar-default-timeout=0
reject-logout-on-reserved=false
releasing-party-report=false
report-error-on-routing-end=false
req-distrib-event-support=no-check
reset-acw-persistent-reasons=-agentlogout -agentready -all
resolve-internal-rp-by-host=false
resolve-sip-address=false
resource-management-by-rm=true
restart-period=20
retry-after-reliable-transport-error=0
return-agent-on-call-to-post-acw-state=false
reuse-tls-conn=true
ring-tone=music/ring_back
ringing-on-route-point=true
route-failure-alarm-high-wm=10
route-failure-alarm-low-wm=1
route-failure-alarm-period=0
router-timeout=10
rp-use-dial-plan=default
rq-conflict-check=true
send-200-on-clear-call=true
server-id=<to configure this option see tserver’s deployment manual>
server-role=0
session-refresh-enforced=true
session-refresh-interval=1800
set-notready-on-busy=
shutdown-sip-reject-code=603
silence-detected=drop
silence-tone=music/silence
sip-3pcc-from-pass-through=false
sip-491-passthrough=false
sip-add-contact-early-dialog=false
sip-add-local-contact-user=false
sip-address=
sip-address-srv=
sip-alert-info=
sip-alert-info-consult=
sip-alert-info-external=
sip-allow-update-method=false
sip-answer-mode=
sip-block-headers=
sip-call-id-suffix=sip-host
sip-continue-treatment-on-call-reject=false
sip-disable-via-srv=false
sip-dtmf-send-rtp=false
sip-elin-timeout=1200
sip-enable-100rel=true
sip-enable-100rel-predictivecall=false
sip-enable-aoc-after-established=false
sip-enable-call-info=true
sip-enable-call-info-extended=true
sip-enable-gdns=true
sip-enable-ivr-metadata=false
sip-enable-moh=true
sip-enable-mute-method-match=false
sip-enable-rfc3263=false
sip-enable-sdp-application-filter=false
sip-enable-sdp-codec-filter=false
sip-enable-strict-auth=
sip-enable-tcp-keep-alive=false
sip-enable-two-party-mute=false
sip-enable-x-genesys-route=false
sip-enhance-diversion=false
sip-error-codes-overflow=
sip-error-conversion=
sip-filter-media=
sip-fqdn-ip-version=4
sip-from-pass-through=false
sip-hold-rfc3264=false
sip-invite-timeout=0
sip-invite-treatment-timeout=0
sip-ip-tos=256
sip-iptakeover-monitoring=false
sip-legacy-invite-retr-interval=false
sip-link-type=0
sip-max-retry-listen=15
sip-max-uui-length=256
sip-nic-address=
sip-nic-monitoring=false
sip-outbound-proxy=false
sip-pass-check=false
sip-pass-from-parameters=
sip-pass-refer-headers=User-to-User
sip-port=5060
sip-port-tls=0
sip-preserve-contact=false
sip-proxy-headers-enabled=true
sip-recovery-allow-userdata=false
sip-referred-by-support=false
sip-referxfer-bye-timeout=0
sip-release-call-on-disable-dn=false
sip-remote-del-from-conf=false
sip-replaces-mode=0
sip-respect-privacy=true
sip-resubscribe-on-nonotify=false
sip-retry-after=0
sip-retry-timeout=30
sip-ring-tone-mode=0
sip-server-info=
sip-timer-c-support=false
sip-tls-cert=
sip-tls-cert-key=
sip-tls-cipher-list=
sip-tls-crl=
sip-tls-mutual=false
sip-tls-target-name-check=
sip-tls-trusted-ca=
sip-treatment-dtmf-interruptable=false
sip-treatments-continuous=false
sip-treatments-enabled=true
sip-user-agent=
sip-vip-script-down=
sip-vip-script-up=
sip-wait-ack-timeout=2
stranded-call-redirection-limit=4
stranded-calls-overflow=
stranded-on-arrival-calls-overflow=
subscribe-msml-by-location=true
subscription-delay=0
subscription-event-allowed=
subscription-timeout=180
summary-stat-timeout=60
switchover-on-msml-oos=false
switchover-on-trunks-oos=false
switchover-on-xs-oos=false
sync-emu-agent=false
t-library-stats-enabled=false
time-before-switchover-on-xs-oos=1
timed-acw-in-idle=true
timeguard-reduction=0
tlib-map-replace-dn=false
tlib-nic-monitoring=false
trunk-stats-enabled=true
unknown-bsns-calls=false
unknown-gateway-reject-code=0
unknown-xfer-merge-udata=false
untimed-wrap-up-value=1000
update-ctrl-party=false
use-display-name=false
use-propagated-call-type=never
user-data-limit=16000
userdata-map-all-calls=false
userdata-map-filter-mode=allow
userdata-map-invite-after-refer=false
userdata-map-trans-prefix=
vip-state-change-timeout=10
voice-quality-collector-uri=
wrap-up-threshold=0
wrap-up-time=0
xs-conn-heartbeat-interval=20
xs-heartbeat-interval=10
xs-timeout-threshold=3

[UPDATE]
key=value

RM 9.0.065.30, port 5160, has an ADDP connection to SIP Server

[cluster] cafile=$InstallationRoot$/config/x509_certificate.pem certfile=$InstallationRoot$/config/x509_certificate.pem certkeyfile=$InstallationRoot$/config/x509_private_key.pem electiontimer=3000 failoverscript=$InstallationRoot$/bin/NLB.bat ha-mode=none heartbeattimer=2000 hotstandby=FALSE initial-electiontimer=10000 member.1=: member.2=: members=1 2 mymemberid= networkrecoverytime=5000 other-active-rmnode-ip= tlstype=TLSv1_2 usetls=0 verifydepth= verifypeer=false virtual-ip= virtual-ip-in-via=true

[ems]
log_dll.MFSINK=$InstallationRoot$/bin/EMSMFAdapter.dll
log_dll.TRAPSINK=$InstallationRoot$/bin/EMSTrapSink.dll
log_sinks=MFSINK|TRAPSINK
logconfig.MFSINK=||*
logconfig.TRAPSINK=||*
metricsconfig.MFSINK=*
mfadapter.initfile=$InstallationRoot$/config/RM_EMStoMFLogID.txt
ors.callbeanpoolsize=50
ors.callstatpoolsize=50
ors.enableDNreport=true
ors.reportinginterval=60
ors.statbinpoolsize=50
rc.amq_connection_send_timeout=60
rc.cdr.batch_size=500
rc.cdr.local_queue_max=1000000
rc.cdr.local_queue_path=cdrQueue_rm.db
rc.cdr.max_batch_time=10
rc.cdr.max_reconnect_interval=60
rc.cdr.queue_size_limit=10000
rc.cdr.upstream.queue=rs.queue.cdr
rc.keystore_certificate=
rc.keystore_password=
rc.ors.batch_size=500
rc.ors.local_queue_max=1000000
rc.ors.local_queue_path=orsQueue_rm.db
rc.ors.max_batch_time=10
rc.ors.max_reconnect_interval=60
rc.ors.queue_size_limit=10000
rc.ors.upstream.queue=rs.queue.or
rc.truststore_certificate=
trapsink.initfile=$InstallationRoot$/config/RM_EMStoMFLogID.txt
trapsink.trapfilterfile=$InstallationRoot$/config/RM_trapfilter.txt

[Gateway]
load-balance-scheme=round-robin
monitor-method=option
port-usage-type=in-and-out
service-types=gateway
use-cti=0

[gvp]
nic.eth0=
nic.eth1=
nic.linkattribute=MII Status:
nic.upvalue=up
nics=

[log]
all=E:\rm\rm
check-point=1
compatible-output-priority=false
debug=../logs/ResourceMgr
expire=20
interaction=../logs/ResourceMgr
keep-startup-file=false
memory=
memory-storage-size=
message_format=short
messagefile=
print-attributes=false
segment=50mb
spool=
standard=../logs/ResourceMgr
time_convert=local
time_format=ISO8601
trace=../logs/ResourceMgr
verbose=all

[monitor]
optionsofflineresp=503
sip.enable_dns_cache=true
sip.localuser=GVP
sip.logmsg.allowed=true
sip.logmsg.maskoption=0
sip.logmsgs=0
sip.mtusize=1500
sip.preferred_ipversion=ipv4
sip.proxy.optionsinterval=2000
sip.proxy.release-recordingclient-session-on-fail=true
sip.proxy.release-recordingserver-session-on-fail=true
sip.proxy.releaseconfonfailure=false
sip.proxy.unavailoptionsinterval=5000
sip.route.default.tcp=
sip.route.default.tcp.ipv6=
sip.route.default.tls=
sip.route.default.tls.ipv6=
sip.route.default.udp=
sip.route.default.udp.ipv6=
sip.tcp.portrange=
sip.tls.portrange=
sip.transport.0=transport0 udp:any:5164
sip.transport.0.tos=0
sip.transport.1=transport1 tcp:any:5164
sip.transport.1.tos=0
sip.transport.2=transport2 tls:any:5165 cert=$InstallationRoot$/config/x509_certificate.pem key=$InstallationRoot$/config/x509_private_key.pem
sip.transport.2.tos=0
sip.transport.dnsharouting=false
sip.transport.localaddress=
sip.transport.localaddress.srv=false
sip.transport.localaddress_ipv6=
sip.transport.requireconnthread=false
sip.transport.routefailovertime=5
sip.transport.routerecoverytime=30
sip.transport.setuptimer.tcp=30000
sip.transport.unavailablewakeup=true

[mrcpv2pxy]
default-resource-port-capacity=500
enable_dns_cache=true
enable_mrcpv2_proxy=0
fips_enabled=false
options-errresp-on-noresources=true
options_response_contenttype=application/text
options_response_msg_body=v=0%0D%0Am=application 9 TCP/MRCPv2 1%0D%0Aa=resource:mrcpv2proxy%0D%0A
resolve-addr-for-aor-match=false
resource-no-match-respcode=480
resource-unavailable-respcode=480
suspend-mode-respcode=503

[proxy]
sip.allowedextensions=
sip.enable_dns_cache=true
sip.localuser=GVP
sip.logmsg.allowed=true
sip.logmsg.maskoption=0
sip.maxtcpconnections=100
sip.maxtlsconnections=100
sip.min_se=90
sip.mtusize=1500
sip.preferred_ipversion=ipv4
sip.proxy.respaddr=
sip.proxy.uactype=unicast
sip.proxy.uastype=unicast
sip.route.default.tcp=
sip.route.default.tcp.ipv6=
sip.route.default.tls=
sip.route.default.tls.ipv6=
sip.route.default.udp=
sip.route.default.udp.ipv6=
sip.sessionexpires=1800
sip.tcp.portrange=
sip.threadpoolsize=4
sip.threads=5
sip.timer_B=4000
sip.timer_C=175000
sip.timer_C1=6000
sip.timer_F=32000
sip.tls.portrange=
sip.transport.0=transport0 udp:any:5160
sip.transport.0.tos=0
sip.transport.1=transport1 tcp:any:5160
sip.transport.1.tos=0
sip.transport.2=transport2 tls:any:5161 cert=$InstallationRoot$/config/x509_certificate.pem key=$InstallationRoot$/config/x509_private_key.pem
sip.transport.2.tos=0
sip.transport.alarmtimer=60000
sip.transport.dnsharouting=false
sip.transport.localaddress=
sip.transport.localaddress.srv=false
sip.transport.localaddress_ipv6=
sip.transport.requireconnthread=false
sip.transport.routefailovertime=5
sip.transport.routerecoverytime=30
sip.transport.setuptimer.tcp=30000
sip.transport.unavailablewakeup=true
sip.udpminrecvloop=25
sip.udprecvbuffersize=262144
sip.udpsendbuffersize=135168

[registrar]
sip.enable_dns_cache=true
sip.localuser=GVP
sip.logmsg.allowed=true
sip.logmsg.maskoption=0
sip.preferred_ipversion=ipv4
sip.registrar.domain=
sip.registrar.maxexpirytime=60
sip.registrar.minexpirytime=60
sip.route.default.tcp=
sip.route.default.tcp.ipv6=
sip.route.default.tls=
sip.route.default.tls.ipv6=
sip.route.default.udp=
sip.route.default.udp.ipv6=
sip.tcp.portrange=
sip.tls.portrange=
sip.transport.0=transport0 udp:any:5162
sip.transport.0.tos=0
sip.transport.1=transport1 tcp:any:5162
sip.transport.1.tos=0
sip.transport.2=transport2 tls:any:5163 cert=$InstallationRoot$/config/x509_certificate.pem key=$InstallationRoot$/config/x509_private_key.pem
sip.transport.2.tos=0
sip.transport.dnsharouting=false
sip.transport.localaddress=
sip.transport.localaddress.srv=false
sip.transport.localaddress_ipv6=
sip.transport.requireconnthread=false
sip.transport.routefailovertime=5
sip.transport.routerecoverytime=30
sip.transport.setuptimer.tcp=30000
sip.transport.unavailablewakeup=true

[rm]
conference-cleanup-timer=300000
conference-sip-error-respcode=503
cti-unavailable-action=answer
cti-unavailable-respcode=404
default-resource-port-capacity=500
enable_dns_cache=true
fips_enabled=false
hash-campid-for-resource-selection=false
ignore-ruri-tenant-dbid=false
invite-custom-header-cleanup=true
options-errresp-on-noresources=true
options_response_contenttype=application/text
options_response_msg_body=
pass-capability-params-to-ctic=true
pass-tenantid-parameter-to-gateway=true
reject-on-geo-location-nomatch=recordingclient,recordingserver
resolve-addr-for-aor-match=false
resource-no-match-respcode=480
resource-unavailable-respcode=603
rewrite-referto-header=true
sip-header-for-dnis=history-info
suspend-mode-respcode=503
treat-campaign-as-conference=true
voicexml-recording-allowed=true

[snmp]
timeout=100

[subscription]
notify-all-mcp-status=true
notify-interval=5000
sip.enable_dns_cache=true
sip.localuser=GVP
sip.logmsg.allowed=true
sip.logmsg.maskoption=0
sip.mtusize=1500
sip.preferred_ipversion=ipv4
sip.route.default.tcp=
sip.route.default.tcp.ipv6=
sip.route.default.tls=
sip.route.default.tls.ipv6=
sip.route.default.udp=
sip.route.default.udp.ipv6=
sip.tcp.portrange=
sip.tls.portrange=
sip.transport.0=transport0 udp:any:5166
sip.transport.0.tos=0
sip.transport.1=transport1 tcp:any:5166
sip.transport.1.tos=0
sip.transport.2=transport2 tls:any:5167 cert=$InstallationRoot$/config/x509_certificate.pem key=$InstallationRoot$/config/x509_private_key.pem
sip.transport.2.tos=0
sip.transport.dnsharouting=false
sip.transport.localaddress=
sip.transport.localaddress.srv=false
sip.transport.localaddress_ipv6=
sip.transport.requireconnthread=false
sip.transport.routefailovertime=5
sip.transport.routerecoverytime=30
sip.transport.setuptimer.tcp=30000
sip.transport.unavailablewakeup=true
subscription-duration=600

Part 2 :

MCP 9.0.065.95, port 5070

[asr] defaultengine=default delay_for_dtmf=250 load_once_per_call=1 log_metrics_to_asr=0 reserve=false

[calllog]
directory=$InstallationRoot$/callrec/

[callmgr]
enable_sip_response_in_transfer_metric=false
fips_enabled=false
hrtimerresolution=4
linemanagers=LMSIP2
mediatransports=MTMPC
modules=SIP2 MPC
shutdown_time_limit=0
silent_shutdown=0
usehrtimerforregulartimer=false

[conference]
active_speaker_update_time=2000
callrec_default_type=
confdir=2
dynamic_gain=0
gain_control_enabled=true
highest_input=3
initial_gain=0
novideoimage=Genesys_Logo.jpg
record_chan1source=recorddnsays
record_chan2source=otherdnsays
record_otherdnhearstone=1
record_recorddnhearstone=1
silence_fill=0
suppress_silence=0
threadedoutputs=false
video_mixer_layouts=1,dual-view|3,quad-view|5,multiple-5x1|6,multiple-3x3|10,multiple-4x4
video_output_algorithm=confrole
video_output_type=single

[cpa]
gateway.events=AMD CPT FAX PVD
outbound.method=NONE
outbound.native.ignoreconnectevent=false
outbound.native.initialstate=preconnect

[email]
fromAddr=[email removed]
smtpAddr=localhost

[ems]
dc.call_object_timeout=15000
dc.default.logfilter=0-2||
dc.default.max.custom_vars=8
dc.default.metricsfilter=0-16,18,25,35,36,41,52-55,74,128,136-141
dc.enableSQA=true
dc.latency.config=$InstallationRoot$/config/latencyParameters.cfg
dc.servicequality.AudioGap.threshold=2000
dc.servicequality.CallAnswer.threshold=1500
dc.servicequality.CallReject.threshold=2000
dc.servicequality.CumulativeResponse.threshold=2000
dc.servicequality.FirstPromptInbound.threshold=1500
dc.servicequality.FirstPromptOutbound.threshold=1500
dc.servicequality.InboundRejectNoFailureCodes=decline
dc.servicequality.InterPrompt.threshold=4000
dc.servicequality.OutboundRejectNoFailureCodes=busy|decline|fax|noanswer|hangup
log_dll.DATAC=$InstallationRoot$/bin/EMSDataCollection.dll
log_dll.MFSINK=$InstallationRoot$/bin/EMSMFAdapter.dll
log_dll.TRAPSINK=$InstallationRoot$/bin/EMSTrapSink.dll
log_queue_limit=5000
log_sinks=MFSINK|DATAC|TRAPSINK
log_write_buffer_size=16384
logconfig.DATAC=0-2,4||
logconfig.MFSINK=||*
logconfig.TRAPSINK=0-4||
metricsconfig.DATAC=*
metricsconfig.MFSINK=0-16,18-41,43,52-56,72-74,76-81,127-129,130,132,134,135,136-141,146-160
mfadapter.initfile=$InstallationRoot$/config/MCP_EMStoMFIDs.txt
mfadapter.maximum_log_size=4096
ors.callbeanpoolsize=50
ors.callstatpoolsize=50
ors.reportinginterval=60
ors.statbinpoolsize=50
password=
rc.amq_connection_send_timeout=60
rc.batch_size=500
rc.cdr.batch_size=500
rc.cdr.local_queue_max=1000000
rc.cdr.local_queue_path=cdrQueue_mcp.db
rc.cdr.max_batch_time=10
rc.cdr.max_reconnect_interval=60
rc.cdr.queue_size_limit=10000
rc.cdr.upstream.queue=rs.queue.cdr
rc.keystore_certificate=
rc.local_queue_max=5000000
rc.local_queue_path=reportingClientQueue.db
rc.max_batch_time=10
rc.max_reconnect_interval=60
rc.ors.batch_size=500
rc.ors.local_queue_max=1000000
rc.ors.local_queue_path=orsQueue_mcp.db
rc.ors.max_batch_time=10
rc.ors.max_reconnect_interval=60
rc.ors.queue_size_limit=10000
rc.ors.upstream.queue=rs.queue.or
rc.queue_size_limit=10000
rc.sqa.batch_size=1
rc.sqa.local_queue_max=3000
rc.sqa.local_queue_path=sqaQueue_mcp.db
rc.sqa.max_batch_time=10
rc.sqa.max_reconnect_interval=60
rc.sqa.queue_size_limit=1000
rc.sqa.upstream.queue=rs.queue.sqa
rc.truststore_certificate=
rc.upstream.queue=rs.queue.upstream
trapsink.initfile=$InstallationRoot$/config/MCP_EMStoMFIDs.txt
trapsink.trapfilterfile=$InstallationRoot$/config/MCP_trapfilter.txt

[fm]
applycookiefromcachedresponse=0
cachemaxentrycount=1000
cachemaxentrysize=20000000
cachemaxsize=200000000
curlconnecttimeout=300
curlredirect=1
dns_cache_timeout=60
enable100continue=0
enabletcpkeepalive=1
enabletcpnodelay=1
enableuploadcontentrewind=1
forbid_connection_reuse=0
http_proxy=
https_proxy=
interface=
localfile_maxage=10
maxredirections=5
no_cache_url_substring=cgi-bin,jsp,asp,?
password=
portrange=
revalidatestaleresponse=1
sleeptimems=10
ssl_ca_info=
ssl_ca_path=
ssl_cert=
ssl_cert_type=PEM
ssl_cipher_list=
ssl_crl_check_enabled=0
ssl_crl_file_path=
ssl_key=
ssl_key_type=PEM
ssl_random_file=
ssl_verify_host=0
ssl_verify_peer=0
ssl_version=0
tcpkeepaliveidle=60
tcpkeepaliveinterval=60

[gvp.rm]
aor=sip:10.0.243.198:5070,sips:10.0.243.198:5071
port-capacity=20
redundancy-type=passive

[log]
all=E:\mcp\mcp
check-point=1
compatible-output-priority=false
debug=../logs/MCP
expire=10
interaction=../logs/MCP
keep-startup-file=true
mask_sensitive_data=false
message_format=short
print-attributes=false
segment=50mb
standard=../logs/MCP_standard
time_convert=local
time_format=ISO8601
trace=../logs/MCP
verbose=all

[mpc]
alarminterval=900000
amr.enable_dtx=1
amr.fmtp=octet-align=0 | octet-align=1
amr.maxptime=0
amr.preferred_mode=15
amr.ptime=20
amr_wb.maxptime=0
amr_wb.ptime=20
amr_wbpayload=112
amrpayload=105
amrwb.enable_dtx=1
amrwb.fmtp=octet-align=0 | octet-align=1
amrwb.preferred_mode=15
answerwithonecodec=0
appendrejcodec=0
asr.appendrejcodec=0
asr.codec=pcma telephone-event
asr.codecpref=r
asr.preferredipinterface=V4
asr.silencefilltimeout=260
asr.srtp.cryptomethods=AES_CM_128_HMAC_SHA1_80 AES_CM_128_HMAC_SHA1_32
asr.srtp.mode=none
asr.srtp.sessionparams=UNENCRYPTED_SRTP UNENCRYPTED_SRTCP UNAUTHENTICATED_SRTP
asr.srtp.sessionparamsoffer=none
codec=pcmu pcma g722 opus g726 g729 gsm amr amr-wb h263 h263-1998 h264 vp8 telephone-event
codecpref=r
conference.allowloudestvideoecho=0
cpa.busy=na_busy
cpa.carriermsg.0=
cpa.carriermsg.1=
cpa.carriermsg.2=
cpa.carriermsg.3=
cpa.carriermsg.4=
cpa.carriermsg.5=
cpa.carriermsg.6=
cpa.carriermsg.7=
cpa.carriermsg.8=
cpa.carriermsg.9=
cpa.carriermsg.readduration=60
cpa.cm_enable_initial_tone_filter=true
cpa.cm_initial_silence_suppression_level=64
cpa.cm_match_percent=80
cpa.custom1=none
cpa.custom2=none
cpa.custom3=none
cpa.custom4=none
cpa.detectstatenolimitbuffdur=90000
cpa.enable_alternate_signals=false
cpa.enable_carrier_messages=false
cpa.enable_log_param=false
cpa.enable_log_result=true
cpa.fastbusy=na_fastbusy
cpa.fax=standard_fax
cpa.faxdur=160
cpa.keptdur_before_statechange=0
cpa.maxbeepdettime=30000
cpa.maxpostconntime=20000
cpa.maxpreconntime=30000
cpa.maxrings=0
cpa.maxsil_before_beep=4500
cpa.mintime_after_tone=200
cpa.nframes_cm_detection=50
cpa.no_ring_result=0
cpa.ontime_preconn_match_percent=60
cpa.ontime_ringback_match_percent=50
cpa.postconnectresult.machine.list=
cpa.postconnsilduration=1000
cpa.postconnsilresult=0
cpa.preconn_tones_det_mode=0
cpa.preconnectresult.busy.list=
cpa.preconnectresult.custom1.list=
cpa.preconnectresult.custom2.list=
cpa.preconnectresult.custom3.list=
cpa.preconnectresult.custom4.list=
cpa.preconnectresult.fast_busy.list=
cpa.preconnectresult.sit_nocircuit.list=
cpa.preconnectresult.sit_operatorintercept.list=
cpa.preconnectresult.sit_reorder.list=
cpa.preconnectresult.sit_vacantcircuit.list=
cpa.priority_machine_machinegreetingdur=1500
cpa.priority_machine_maxvoicesigdur=600
cpa.priority_machine_voicepausedur=1100
cpa.priority_normal_machinegreetingdur=1800
cpa.priority_normal_maxvoicesigdur=800
cpa.priority_normal_voicepausedur=1000
cpa.priority_voice_machinegreetingdur=2000
cpa.priority_voice_maxvoicesigdur=1100
cpa.priority_voice_voicepausedur=850
cpa.ringback=na_ringback
cpa.silencefilltimeout=500
cpa.sit_nocircuit=na_sit_nocircuit
cpa.sit_operatorintercept=na_sit_operatorintercept
cpa.sit_reorder=na_sit_reorder
cpa.sit_vacantcircuit=na_sit_vacantcircuit
cpa.tone1.segment1.f1max=0
cpa.tone1.segment1.f1min=0
cpa.tone1.segment1.f2max=0
cpa.tone1.segment1.f2min=0
cpa.tone1.segment1.offtimemax=0
cpa.tone1.segment1.offtimemin=0
cpa.tone1.segment1.ontimemax=20
cpa.tone1.segment1.ontimemin=20
cpa.tone1.segment2.f1max=0
cpa.tone1.segment2.f1min=0
cpa.tone1.segment2.f2max=0
cpa.tone1.segment2.f2min=0
cpa.tone1.segment2.offtimemax=0
cpa.tone1.segment2.offtimemin=0
cpa.tone1.segment2.ontimemax=20
cpa.tone1.segment2.ontimemin=20
cpa.tone1.segment3.f1max=0
cpa.tone1.segment3.f1min=0
cpa.tone1.segment3.f2max=0
cpa.tone1.segment3.f2min=0
cpa.tone1.segment3.offtimemax=0
cpa.tone1.segment3.offtimemin=0
cpa.tone1.segment3.ontimemax=20
cpa.tone1.segment3.ontimemin=20
cpa.tone10.segment1.f1max=0
cpa.tone10.segment1.f1min=0
cpa.tone10.segment1.f2max=0
cpa.tone10.segment1.f2min=0
cpa.tone10.segment1.offtimemax=0
cpa.tone10.segment1.offtimemin=0
cpa.tone10.segment1.ontimemax=20
cpa.tone10.segment1.ontimemin=20
cpa.tone10.segment2.f1max=0
cpa.tone10.segment2.f1min=0
cpa.tone10.segment2.f2max=0
cpa.tone10.segment2.f2min=0
cpa.tone10.segment2.offtimemax=0
cpa.tone10.segment2.offtimemin=0
cpa.tone10.segment2.ontimemax=20
cpa.tone10.segment2.ontimemin=20
cpa.tone10.segment3.f1max=0
cpa.tone10.segment3.f1min=0
cpa.tone10.segment3.f2max=0
cpa.tone10.segment3.f2min=0
cpa.tone10.segment3.offtimemax=0
cpa.tone10.segment3.offtimemin=0
cpa.tone10.segment3.ontimemax=20
cpa.tone10.segment3.ontimemin=20
cpa.tone2.segment1.f1max=0
cpa.tone2.segment1.f1min=0
cpa.tone2.segment1.f2max=0
cpa.tone2.segment1.f2min=0
cpa.tone2.segment1.offtimemax=0
cpa.tone2.segment1.offtimemin=0
cpa.tone2.segment1.ontimemax=20
cpa.tone2.segment1.ontimemin=20
cpa.tone2.segment2.f1max=0
cpa.tone2.segment2.f1min=0
cpa.tone2.segment2.f2max=0
cpa.tone2.segment2.f2min=0
cpa.tone2.segment2.offtimemax=0
cpa.tone2.segment2.offtimemin=0
cpa.tone2.segment2.ontimemax=20
cpa.tone2.segment2.ontimemin=20
cpa.tone2.segment3.f1max=0
cpa.tone2.segment3.f1min=0
cpa.tone2.segment3.f2max=0
cpa.tone2.segment3.f2min=0
cpa.tone2.segment3.offtimemax=0
cpa.tone2.segment3.offtimemin=0
cpa.tone2.segment3.ontimemax=20
cpa.tone2.segment3.ontimemin=20
cpa.tone3.segment1.f1max=0
cpa.tone3.segment1.f1min=0
cpa.tone3.segment1.f2max=0
cpa.tone3.segment1.f2min=0
cpa.tone3.segment1.offtimemax=0
cpa.tone3.segment1.offtimemin=0
cpa.tone3.segment1.ontimemax=20
cpa.tone3.segment1.ontimemin=20
cpa.tone3.segment2.f1max=0
cpa.tone3.segment2.f1min=0
cpa.tone3.segment2.f2max=0
cpa.tone3.segment2.f2min=0
cpa.tone3.segment2.offtimemax=0
cpa.tone3.segment2.offtimemin=0
cpa.tone3.segment2.ontimemax=20
cpa.tone3.segment2.ontimemin=20
cpa.tone3.segment3.f1max=0
cpa.tone3.segment3.f1min=0
cpa.tone3.segment3.f2max=0
cpa.tone3.segment3.f2min=0
cpa.tone3.segment3.offtimemax=0
cpa.tone3.segment3.offtimemin=0
cpa.tone3.segment3.ontimemax=20
cpa.tone3.segment3.ontimemin=20
cpa.tone4.segment1.f1max=0
cpa.tone4.segment1.f1min=0
cpa.tone4.segment1.f2max=0
cpa.tone4.segment1.f2min=0
cpa.tone4.segment1.offtimemax=0
cpa.tone4.segment1.offtimemin=0
cpa.tone4.segment1.ontimemax=20
cpa.tone4.segment1.ontimemin=20
cpa.tone4.segment2.f1max=0
cpa.tone4.segment2.f1min=0
cpa.tone4.segment2.f2max=0
cpa.tone4.segment2.f2min=0
cpa.tone4.segment2.offtimemax=0
cpa.tone4.segment2.offtimemin=0
cpa.tone4.segment2.ontimemax=20
cpa.tone4.segment2.ontimemin=20
cpa.tone4.segment3.f1max=0
cpa.tone4.segment3.f1min=0
cpa.tone4.segment3.f2max=0
cpa.tone4.segment3.f2min=0
cpa.tone4.segment3.offtimemax=0
cpa.tone4.segment3.offtimemin=0
cpa.tone4.segment3.ontimemax=20
cpa.tone4.segment3.ontimemin=20
cpa.tone5.segment1.f1max=0
cpa.tone5.segment1.f1min=0
cpa.tone5.segment1.f2max=0
cpa.tone5.segment1.f2min=0
cpa.tone5.segment1.offtimemax=0
cpa.tone5.segment1.offtimemin=0
cpa.tone5.segment1.ontimemax=20
cpa.tone5.segment1.ontimemin=20
cpa.tone5.segment2.f1max=0
cpa.tone5.segment2.f1min=0
cpa.tone5.segment2.f2max=0
cpa.tone5.segment2.f2min=0
cpa.tone5.segment2.offtimemax=0
cpa.tone5.segment2.offtimemin=0
cpa.tone5.segment2.ontimemax=20
cpa.tone5.segment2.ontimemin=20
cpa.tone5.segment3.f1max=0
cpa.tone5.segment3.f1min=0
cpa.tone5.segment3.f2max=0
cpa.tone5.segment3.f2min=0
cpa.tone5.segment3.offtimemax=0
cpa.tone5.segment3.offtimemin=0
cpa.tone5.segment3.ontimemax=20
cpa.tone5.segment3.ontimemin=20
cpa.tone6.segment1.f1max=0
cpa.tone6.segment1.f1min=0
cpa.tone6.segment1.f2max=0
cpa.tone6.segment1.f2min=0
cpa.tone6.segment1.offtimemax=0
cpa.tone6.segment1.offtimemin=0
cpa.tone6.segment1.ontimemax=20
cpa.tone6.segment1.ontimemin=20
cpa.tone6.segment2.f1max=0
cpa.tone6.segment2.f1min=0
cpa.tone6.segment2.f2max=0
cpa.tone6.segment2.f2min=0
cpa.tone6.segment2.offtimemax=0
cpa.tone6.segment2.offtimemin=0
cpa.tone6.segment2.ontimemax=20
cpa.tone6.segment2.ontimemin=20
cpa.tone6.segment3.f1max=0
cpa.tone6.segment3.f1min=0
cpa.tone6.segment3.f2max=0
cpa.tone6.segment3.f2min=0
cpa.tone6.segment3.offtimemax=0
cpa.tone6.segment3.offtimemin=0
cpa.tone6.segment3.ontimemax=20
cpa.tone6.segment3.ontimemin=20
cpa.tone7.segment1.f1max=0
cpa.tone7.segment1.f1min=0
cpa.tone7.segment1.f2max=0
cpa.tone7.segment1.f2min=0
cpa.tone7.segment1.offtimemax=0
cpa.tone7.segment1.offtimemin=0
cpa.tone7.segment1.ontimemax=20
cpa.tone7.segment1.ontimemin=20
cpa.tone7.segment2.f1max=0
cpa.tone7.segment2.f1min=0
cpa.tone7.segment2.f2max=0
cpa.tone7.segment2.f2min=0
cpa.tone7.segment2.offtimemax=0
cpa.tone7.segment2.offtimemin=0
cpa.tone7.segment2.ontimemax=20
cpa.tone7.segment2.ontimemin=20
cpa.tone7.segment3.f1max=0
cpa.tone7.segment3.f1min=0
cpa.tone7.segment3.f2max=0
cpa.tone7.segment3.f2min=0
cpa.tone7.segment3.offtimemax=0
cpa.tone7.segment3.offtimemin=0
cpa.tone7.segment3.ontimemax=20
cpa.tone7.segment3.ontimemin=20
cpa.tone8.segment1.f1max=0
cpa.tone8.segment1.f1min=0
cpa.tone8.segment1.f2max=0
cpa.tone8.segment1.f2min=0
cpa.tone8.segment1.offtimemax=0
cpa.tone8.segment1.offtimemin=0
cpa.tone8.segment1.ontimemax=20
cpa.tone8.segment1.ontimemin=20
cpa.tone8.segment2.f1max=0
cpa.tone8.segment2.f1min=0
cpa.tone8.segment2.f2max=0
cpa.tone8.segment2.f2min=0
cpa.tone8.segment2.offtimemax=0
cpa.tone8.segment2.offtimemin=0
cpa.tone8.segment2.ontimemax=20
cpa.tone8.segment2.ontimemin=20
cpa.tone8.segment3.f1max=0
cpa.tone8.segment3.f1min=0
cpa.tone8.segment3.f2max=0
cpa.tone8.segment3.f2min=0
cpa.tone8.segment3.offtimemax=0
cpa.tone8.segment3.offtimemin=0
cpa.tone8.segment3.ontimemax=20
cpa.tone8.segment3.ontimemin=20
cpa.tone9.segment1.f1max=0
cpa.tone9.segment1.f1min=0
cpa.tone9.segment1.f2max=0
cpa.tone9.segment1.f2min=0
cpa.tone9.segment1.offtimemax=0
cpa.tone9.segment1.offtimemin=0
cpa.tone9.segment1.ontimemax=20
cpa.tone9.segment1.ontimemin=20
cpa.tone9.segment2.f1max=0
cpa.tone9.segment2.f1min=0
cpa.tone9.segment2.f2max=0
cpa.tone9.segment2.f2min=0
cpa.tone9.segment2.offtimemax=0
cpa.tone9.segment2.offtimemin=0
cpa.tone9.segment2.ontimemax=20
cpa.tone9.segment2.ontimemin=20
cpa.tone9.segment3.f1max=0
cpa.tone9.segment3.f1min=0
cpa.tone9.segment3.f2max=0
cpa.tone9.segment3.f2min=0
cpa.tone9.segment3.offtimemax=0
cpa.tone9.segment3.offtimemin=0
cpa.tone9.segment3.ontimemax=20
cpa.tone9.segment3.ontimemin=20
cpa.voice_level_db=17.5
cpa.voice_range_db=25
ctrleventpoollowthreshold=50
ctrleventpoolthreshold=75
default_audio_format=ALAW
disabledcodecs=
disabledtranscoders=
dsp.energylevel=1.0
dsp.g726littleendian=0
dsp.g729a=0
dsp.inbanddtmfdetectiondelay=220
dsp.variationlevel=1.0
dtmf.detectedge=0
dtmf.duration=200
dtmf.gap=100
dtmf.inband_amplitude=15000
dtmf.maxsilence=20
dtmf.minduration=0
dtmf.multidtmfonetimestamp=0
dtmf.pauseduration=200
dtmf.postdtmfsilence=200
dtmf.predtmfbuffers=4
dtmf.singlepacket=0
dtmfcontrolevttypesize=50000
fcr.defaultdtmfhandling=as-is
fcr.gain=0
font_paths_linux=/usr/share/fonts/default/ghostscript
font_paths_win=C:/Windows/Fonts
g722.maxptime=0
g722.ptime=0
g726_32.maxptime=0
g726_32.ptime=0
g729.fmtp=
g729.maxptime=0
g729.ptime=0
gsm.maxptime=0
gsm.ptime=0
h263.decoder.stoponerror=1
h263.fmtp=
h263_1998payload=99
h264.fmtp=profile=b; level=3.1; packetization-mode=;|profile=cb; level=3.1; packetization-mode=;|profile=m; level=3.1; packetization-mode=*;
h264.fmtp_order_descending=0
h264.in_band_param_sets_only=0
h264payload=113
health.maxprocessingtime=600000
health.waittime=0
includeavpfinsdp=none
maxbufferduration=60000
maxmediaobjects=60000
maxmediaobjwakeupdelay=1000
maxmediathreads=16
maxrecordencryptedfilesize=120000000
maxrecordfilesize=0
media.senddtmfdropaudio=1
mediadispatch_blocksize=15
mediadispatch_bucketamount=250
mediadispatch_bucketdepth=50
mediadispatch_bucketwidth=4
mediadispatch_medialocks=0
mediamgr.audiobuffersize=102400
mediamgr.autorecordformatselect=1
mediamgr.CA_directory=
mediamgr.CA_file=
mediamgr.enableEODdoublecheck=1
mediamgr.h263overrideTR=1
mediamgr.hlsconsecutiveerrorsthreshold=5
mediamgr.hlstotalerrorsthreshold=20
mediamgr.ignore_cert_err=1
mediamgr.isofilerecordheadersize=55000
mediamgr.maxcertificatecachesize=2000000
mediamgr.maxcertificatelength=5000
mediamgr.maxcertificatesperprofile=10
mediamgr.maxdurationpervidframe=2000
mediamgr.minaviaudiochunk=60
mediamgr.precacheprofileforcallrecording.0=
mediamgr.precacheprofileforcallrecording.1=
mediamgr.precacheprofileforcallrecording.2=
mediamgr.precacheprofileforcallrecording.3=
mediamgr.precacheprofileforcallrecording.4=
mediamgr.precacheprofileforcallrecording.5=
mediamgr.rec_iframe_delay_threshold=160
mediamgr.recordmp3audiobuffer=4000
mediamgr.recordrtphinttrack=0
mediamgr.recordwritetimeinterval=1000
mediamgr.rtpaudiobuffersize=102400
mediamgr.rtspeodtimeoffset=500
mediamgr.rtspeodtimeout=100
mediamgr.rtsperrortimeout=5000
mediamgr.rtsplowerbufferthreshold=100
mediamgr.rtsppause=1
mediamgr.rtspplayrange=1
mediamgr.rtspupperbufferthreshold=200
mediamgr.sharedhttpservers=
mediamgr.strictsamplingrate=0
mediamgr.ttseodtimeout=100
mediamgr.ttserrortimeout=60000
mediamgr.videobuffersize=256000
mediamgr.videofillingframeduration=1000
mediamgr.videofillingthreshold=2000
mixer.audiodelay_flush_all_threshold=500
mixer.audiodelay_flush_silence_threshold=100
mp3.bitrate=16
mp3.compression_level_current_encoder=7
mp3.interfrequency.encoding=
mp3.samplingrate=32
mp3.use_current_encoder=false
mp3.use_integer_transcoder=false
mp3.use_integer_transcoder_current_encoder=true
mp3.use_lpfilter=1
numdispatchthreads=1
op.flushingtime=-1
opus.apptype=voice
opus.bitrate=0
opus.complexity=10
opus.fmtp=useinbandfec=1
opus.packetloss=20
opuspayload=116
pcma.maxptime=0
pcma.ptime=0
pcmu.maxptime=0
pcmu.ptime=0
percontrolevttypesize=5000
persistdympayfmtpair=1
playbufferthreshold=500
playcache.checkversiontime=300
playcache.directory=$InstallationRoot$/cache/play
playcache.enable=1
playcache.expiretime=24:00
playcache.maxsize=500
playremoteeodtimeout=10000
playremoteflushtimeout=10000
playsilencefill=160
preferredipinterface=V4
pstnc.appendrejcodec=1
pstnrtcplog=0
record.allowsyncdiskwrite=0
record.defaultdtmfhandling=as-is
recordcachedir=$InstallationRoot$/cache/record
recordnumparallelpost=30
recordpostbacklogthreshold=25
recordpostinterval=15000
recordpostretrybackoff=120000
recordpostretrycount=3
refframereqonconnjoin=true
resetdironemptyoffer=1
rru.beginsilence=1000
rru.endsilence=3000
rtcp.tos=0
rtcp.tos.video=0
rtcpfeedback.audio=allow
rtcpfeedback.video=allow
rtp.activetimeout=0
rtp.aheadptime=40
rtp.amrdeframingbuffersize=2048
rtp.audiobuffersize=50000
rtp.dejitter.audiotimetobytes=10
rtp.dejitter.delay=0
rtp.dejitter.maxgap=2000
rtp.dejitter.timeout=200
rtp.dejitter.videotimetobytes=100
rtp.dtmf.crlfenable=false
rtp.dtmf.receive=SIPINFO INBAND
rtp.dtmf.send=INBAND
rtp.enablertcp=1
rtp.filteroutduplicate=false
rtp.fixedsocketthreads=8
rtp.h263deframingbuffersize=30240
rtp.h264allowrfc3984stapa=1
rtp.h264deframingbuffersize=30240
rtp.inputmode=vad
rtp.localaddr=$LocalIP$
rtp.localaddrv6=
rtp.maxrtppacketsize=0
rtp.multichantimeout=60000
rtp.overwritessrcandtimestamp=1
rtp.packetseq=0
rtp.portrange=20000-45000
rtp.prefilltime=200
rtp.recvaudiobuffersize=0
rtp.recvvideobuffersize=0
rtp.request_iframe=1
rtp.restrictsource=0
rtp.rfc2429maxpacketsize=1400
rtp.sendmode=vad
rtp.senduponrecv=0
rtp.source_buffer_video_data_size=0
rtp.source_buffer_video_size=500
rtp.statisticsinterval=300000
rtp.timeout=60000
rtp.tos=0
rtp.tos.video=0
rtp.video.udprecvbuffersize=60480
rtp.video.udpsendbuffersize=60480
rtp.videobuffersize=0
rtp.vp8maxpacketsize=1400
rtsp.connection.portrange=14000-15999
rtsp.localaddr=
rtsp.localaddrv6=
rtsp.rtp.localaddr=
rtsp.rtp.localaddrv6=
rtsp.rtp.portrange=
sdp.audiobandwidth=
sdp.connection=
sdp.map.origin.0=
sdp.map.origin.0.confgain=100
sdp.map.origin.0.dtmftype=INBAND
sdp.map.origin.1=
sdp.map.origin.1.confgain=100
sdp.map.origin.1.dtmftype=INBAND
sdp.map.origin.2=
sdp.map.origin.2.confgain=100
sdp.map.origin.2.dtmftype=INBAND
sdp.map.origin.3=
sdp.map.origin.3.confgain=100
sdp.map.origin.3.dtmftype=INBAND
sdp.map.origin.4=
sdp.map.origin.4.confgain=100
sdp.map.origin.4.dtmftype=INBAND
sdp.map.origin.5=
sdp.map.origin.5.confgain=100
sdp.map.origin.5.dtmftype=INBAND
sdp.map.origin.6=
sdp.map.origin.6.confgain=100
sdp.map.origin.6.dtmftype=INBAND
sdp.map.origin.7=
sdp.map.origin.7.confgain=100
sdp.map.origin.7.dtmftype=INBAND
sdp.map.origin.8=
sdp.map.origin.8.confgain=100
sdp.map.origin.8.dtmftype=INBAND
sdp.map.origin.9=
sdp.map.origin.9.confgain=100
sdp.map.origin.9.dtmftype=INBAND
sdp.videobandwidth=
silencefilltimeout=100
skipprevbeginepsilon=1000
sqa.minaudiogap=50
srtp.cryptomethods=AES_CM_128_HMAC_SHA1_80
srtp.maxerror=5
srtp.mode=none
srtp.sessionparams=UNENCRYPTED_SRTP UNENCRYPTED_SRTCP UNAUTHENTICATED_SRTP
srtp.sessionparamsoffer=none
telephone_event.maxptime=0
telephone_event.ptime=0
telephone_eventpayload=101
tfcipayload=96
tiasfraction=100
transcoders=G722 GSM G726 G729 AMR AMR-WB MP3 OPUS H263 H264 VP8
transmitmultiplecodec=0
tts.appendrejcodec=0
tts.codec=pcmu
tts.codecpref=r
tts.preferredipinterface=V4
tts.srtp.cryptomethods=AES_CM_128_HMAC_SHA1_80 AES_CM_128_HMAC_SHA1_32
tts.srtp.mode=none
tts.srtp.sessionparams=UNENCRYPTED_SRTP UNENCRYPTED_SRTCP UNAUTHENTICATED_SRTP
tts.srtp.sessionparamsoffer=none
validatemediatimers=1
videotranscoder.bitratecheckdelay=10000
videotranscoder.bitratechecktolerance=50
videotranscoder.checkbitrate=1
videotranscoder.checkframerate=1
videotranscoder.frameratechecktolerance=50
videotranscoder.h264.keyframeidrinterval=1
videotranscoder.h264.keyframeinterval=50
videotranscoder.h264.resolutions=SQCIF QCIF QVGA CIF VGA 4CIF SVGA 720P
videotranscoder.maxbitrate=500000
videotranscoder.statsresetthreshold=60000
voipmetrics.enable=0
vp8.adaptive=true
vp8.defaultbitrate=0
vp8.defaultframerateden=1001
vp8.defaultframeratenum=30000
vp8.defaultresolution=CIF
vp8.maxkeyframeinterval=15
vrmrecorder.codec=pcmu pcma g722 opus g726 g729 gsm amr amr-wb h263 h263-1998 h264 vp8 telephone-event
vrmrecorder.enable=true
vrmrecorder.preferredipinterface=V4
vrmrecorder.srtp.cryptomethods=AES_CM_128_HMAC_SHA1_80 AES_CM_128_HMAC_SHA1_32
vrmrecorder.srtp.mode=none
vrmrecorder.srtp.sessionparams=UNENCRYPTED_SRTP UNENCRYPTED_SRTCP UNAUTHENTICATED_SRTP
vrmrecorder.srtp.sessionparamsoffer=none
widebandconferences=0

[mrcpv2client]
sip.preferred_ipversion=ipv4
sip.transport.0=transport0 udp:any:7080
sip.transport.1=transport1 tcp:any:7080
sip.transport.2=transport2 tls:any:7081 type=TLSv1
sip.transport.localaddress=
sip.transport.localaddress.srv=false

[msml]
beep.filename=file://$InstallationRoot$/audio/ulaw/default_audio/endofprompt.vox
beep.join.timelimit=5000
callrecording.dtmfhandling=as-is
clampdtmf.postsilencepackets=0
clampdtmf.presilencepackets=0
conference.participantjointimeout=120000
conference.passthrough_enabled=true
cpd.beeptimeout=30
cpd.postconnecttimeout=30
cpd.preconnecttimeout=30
cpd.record.basepath=file://$installationRoot$/record/
cpd.record.fileext=wav
defaultaudioext=.wav
dialogend.silentfail=false
info.contenttypes=application/vnd.radisys.msml+xml
play.basepath=file://$InstallationRoot$
play.fetchtimeout=25000
play.h263videoformat=QCIF=2
play.h264videoformat=0a=2,0b=2,0c=2,0d=2,14=2,15=2,16=2,1e=2,1f=2
play.musicbasepath=file:D:\GCTI\mcp\music
play.preferredvideocontainer=avi
play.usedefaultsearchorder=true
record.amazonallowpublicaccess=false
record.amazonpostmode=http
record.amazonsignatureversion=V4
record.appenduniqueid=true
record.basepath=file://$InstallationRoot$
record.channels=2
record.channels2=2
record.deferredsink=true
record.enablesipfilerecording=false
record.filenametemplate=$id$
record.finalsilence=4
record.generatehash=false
record.irrecoverablerecordpostdir=$InstallationRoot$/cache/record/failed
record.posttimeout=120000
record.updateheader=false
record.userecordcachedir=false

[mtinternal]
enablertcp=0
max_concurrent_savedata=-1
receive_max_size=-1
receive_min_size=-1
receive_rate_alarm=500
receive_savedata=
restrictsource=0
rtp.statisticsinterval=600000
transmit_max_size=160
transmit_min_size=160
transmit_rate=10
transmit_rate_alarm=500
transmit_savedata=

[mtmpc]
conference.output_gain=100

[Netann]
annc.audiodefaultrepeat=forever
annc.basepath=$InstallationRoot$
annc.defaultaudioext=.wav
annc.fetchtimeout=25000
annc.h263videoformat=QCIF=2
annc.h264videoformat=0a=2,0b=2,0c=2,0d=2,14=2,15=2,16=2,1e=2,1f=2
annc.musicbasepath=$InstallationRoot$
conference.record.numchannels=2
conference.recordmode=mixed
record.appenduniqueid=true
record.basepath=$InstallationRoot$/record
record.maxrecordsilence=0
record.maxrecordtime=0
sipinfonotifydtmf=auto

[remdial]
maxcalls=500
maxclientsockets=64
port=6999
telnetmode=RAW

[sessmgr]
acceptcalltimeout=30000
alert_before_fetch=0
appmodules_linux=Remdial:RemoteDial Netann:Netann VXML3:VXML-NG MSML:MSML
appmodules_win=Remdial:RemoteDial Netann:Netann VXML3:VXML-NG MSML:MSML
default_init_url=file://D:\GCTI\mcp\samples/alaw/helloworld.vxml
default_vxml_interpreter=VXML-NG
disconnect_cause.badfetch=17
disconnect_cause.decline=21
ECS_Fallback=0
fcr_video_dir=in
init_accept_call_mode=DUPLEX
join_fallback=0
licensepoolsize.gvp_ports=max
licensepoolsize.gvp_tts_ports=max
maxincalltime=0
mediaswitch_on_alert=0
modules_linux=Remdial Netann VXML3 MSML
modules_win=Remdial Netann VXML3 MSML
mrt.sendsdpininvite=true
MSML.MSML=MSML
Netann.Netann=Netann
record.start.beep.filename=D:\GCTI\mcp\audio/alaw\default_audio/endofprompt.vox
Remdial.RemoteDial=RemoteDial
VXML3.VXML-NG=vxmli-ng1

[sip]
attconfnetworktonetimeout=1000
bye.contenttype=application/text
call_rate=0
call_rate_period=0
copyunknownheaders=1
copyxgenesysheaders=
defaultblindxfer=REFER
defaultbridgexfer=BRIDGE
defaultconsultxfer=REFERJOIN
defaultfrom=
defaultgw=
defaulthost=
deferoutalerting=0
dnis_correlationid_length=0
dnis_correlationid_offset=0
dtmf.crlfenable=false
enable_dns_cache=false
enablemaddr=true
enablesendrecvevents=true
enabletfci=0
handlesessionrefreshsdp=matchfull
hfdisctimer=5000
hfprefix=!
hfstopdial=!
hftype=0
in.bye.headers=Reason
in.info.headers=*
in.invite.headers=*
in.invite.params=RequestURI
info.contenttype=application/text
localrtpaddr=
localuser=Genesys
logmsg.allowed=true
logmsg.maskoption=0
maxtcpaccepts=100
maxtcpconnections=100
maxtlsaccepts=100
maxtlsconnections=100
min_se=90
mpc.copyheaders=X-Genesys-geo-location
mtusize=1500
out.info.headers=*
out.invite.headers=*
out.invite.params=RequestURI
out.refer.headers=*
out.refer.params=RequestURI
outcalluseoriggw=1
p-alcatel-csbu=fb=notransfer;dtmf_auto=on
passertedidentity=1
pcalledpartyid=1
prack.support=0
preferred_ipversion=ipv4
referredby=
referxferhold=0
referxfertryoutbound=0
referxferwaitbye=0
referxferwaitnotify=1
referxferwaitnotifyother=500
registerexpiryadjustment=10
registration=
route.default.tcp=
route.default.tls=
route.default.udp=
route.dest.0=
route.dest.1=
route.dest.2=
route.dest.3=
route.dest.4=
route.dest.5=
routeset=sip:10.0.243.198:5060;lr
sdpansinprov=1
sdpwarningheaders=0
securerouteset=sip:10.0.243.198:5161;lr
sendalert=1
sessionexpires=1800
sipinfoallowedcontenttypes=
tcp.portrange=
threadpoolsize=4
threads=0
timer.ci_proceeding=120000
timer.provretransmit=60000
timer_si=32000
tls.portrange=
transfermethods=HKF REFER REFERJOIN MEDIAREDIRECT ATTCOURTESY ATTCONSULT ATTCONFERENCE ATTOOBCOURTESY ATTOOBCONSULT ATTOOBCONFERENCE NEC61ISDN
transport.0=transport0 udp:any:5070
transport.0.tos=0
transport.1=transport1 tcp:any:5070
transport.1.tos=0
transport.2=transport2 tls:any:5071 cert=$InstallationRoot$/config/x509_certificate.pem key=$InstallationRoot$/config/x509_private_key.pem
transport.2.tos=0
transport.3=
transport.3.tos=0
transport.4=
transport.4.tos=0
transport.5=
transport.5.tos=0
transport.dnsharouting=false
transport.localaddress=
transport.localaddress.srv=false
transport.localaddress_ipv6=
transport.requireconnthread=true
transport.routefailovertime=5
transport.routerecoverytime=30
transport.setuptimer.tcp=30000
transport.staticroutelist=
transport.unavailablewakeup=true
usenullsdp=0
userouteonrecording=true
voipmetrics.localhost=sip:$LocalIP$:5070
voipmetrics.registration=
voipmetrics.remoteserver=
voipmetrics.routeset=
vxmlinvite=1
warningheaders=0
xfer.copyheaders=*

[stack]
connection.portrange=10000-11999
connection.timeout=10000
socket.onesend=TRUE
trace.debug=TRUE

[tts]
defaultengine=default
reserve=false

[vrm]
client.configurationmethod=1
client.dll=$InstallationRoot$/bin/libmrcpclient.dll
client.dtmf.abnf_encoding_check=content
client.dtmf.fetchtimeout=10000
client.dtmf.maxage=-1
client.dtmf.maxloopcount=1000
client.dtmf.maxstale=-1
client.grpc.credential=
client.grpc.dll=$InstallationRoot$/bin/libgrpcclient.dll
client.grpc.init_worker_threads=5
client.grpc.init_worker_threads.tts=5
client.grpc.max_worker_threads=200
client.grpc.max_worker_threads.tts=350
client.grpc.sslroots=$InstallationRoot$/config/grpc_roots.pem
client.grpc.stub_idle_time_threshold=55000
client.grpc.timeout=10000
client.logmetrics=TRUE
client.max.noinput.timeout=86400000
client.modules=MRCPV1 MRCPV2 MRCP_DTMFRECOGNIZER
client.mrcp_dtmfrecognizer.dll=$InstallationRoot$/bin/libmrcpdtmfclient.dll
client.mrcpv1.dll=$InstallationRoot$/bin/libmrcpv1client.dll
client.mrcpv1.sendtrapformrcprecogcompletioncause=004-006,009,010
client.mrcpv1.sendtrapformrcprequestfailure=
client.mrcpv1.sendtrapformrcpresponsecode=405,407
client.mrcpv1.sendtrapformrcpresponsefailure=MRCP-DEFINE-GRAMMAR MRCP-RECOGNIZE MRCP-SPEAK
client.mrcpv1.sendtrapformrcpspeakcompletioncause=002,005
client.mrcpv1.sendtrapforrtspresponsecode=400,454,500
client.mrcpv2.dll=$InstallationRoot$/bin/libmrcpv2client.dll
client.mrcpv2.earlynomatch=TRUE
client.mrcpv2.localaddr=
client.mrcpv2.maxopensocket=256
client.mrcpv2.portrange=12000-13999
client.mrcpv2.prefix=mrcpv2client
client.mrcpv2.proxy=false
client.mrcpv2.sendtrapformrcprecogcompletioncause=004-006,009,010,012,016
client.mrcpv2.sendtrapformrcprequestfailure=
client.mrcpv2.sendtrapformrcpresponsecode=405,407
client.mrcpv2.sendtrapformrcpresponsefailure=MRCP-DEFINE-GRAMMAR MRCP-RECOGNIZE MRCP-SPEAK
client.mrcpv2.sendtrapformrcpspeakcompletioncause=002,005
client.mrcpv2.sendtrapforsipresponsecode=400-513
client.ping.disable=false
client.ping.frequency=30000
client.ping.timeout=60000
client.provision.file=$InstallationRoot$/config/cm_provision.dat
client.provisionmethod=1
client.timeout=10000
client.universals.uri=builtin:grammar/universals
rtp.localaddr=$LocalIP$
rtp.localaddrv6=
rtp.portrange=45536-65535
rtsp.localaddr=$LocalIP$

[vrmrecorder]
sip.preferred_ipversion=ipv4
sip.routeset=
sip.securerouteset=
sip.transport.0=transport0 udp:any:7090
sip.transport.1=transport1 tcp:any:7090
sip.transport.2=transport2 tls:any:7091 type=TLSv1_2
sip.transport.dnsharouting=false
sip.transport.localaddress=
sip.transport.localaddress.srv=false
sip.transport.localaddress_ipv6=
sip.transport.staticroutelist=
sip.transport.unavailablewakeup=true
toheadermode=toparams
websocket.asio_worker_threads=3
websocket.buffer_size=200
websocket.ssl_ca_file=
websocket.ssl_ca_path=
websocket.ssl_cert=
websocket.ssl_key=
websocket.ssl_verify_peer=0
websocket.streaming_percentage=100

[vxmli]
ac.allow_if_missing=TRUE
ac.allow_if_nomatch=FALSE
ac.enabled=TRUE
ac.use_platform_host_for_file_url=TRUE
asr.release_on_transfer=TRUE
beep.uri=file://D:\GCTI\mcp\audio/alaw\default_audio/endofprompt.vox
break.strength.extrastrong=2000
break.strength.extraweak=50
break.strength.medium=500
break.strength.strong=1000
break.strength.weak=200
break.strength.x-strong=2000
break.strength.x-weak=50
builtin_path=D:\GCTI\mcp\audio/alaw
cache.document.max_count=50
cache.document.max_entry_size=100000
cache.document.max_size=1000000
compiled_script_cache.enable=false
compiled_script_cache.max_cache_size=2000000
compiled_script_cache.max_cached_script_size=100000
compiled_script_cache.max_cached_scripts_count=10000
compiled_script_cache.min_cached_script_size=200
conformance.disable_application_lastresult_extensions=FALSE
conformance.disallow_exec_content_within_prompts=false
conformance.rfc5552_bye_reason=true
conformance.strict_complete_timeout=TRUE
conformance.strict_grammar_mode=FALSE
conformance.strict_tts_mode=FALSE
conformance.supported_builtin_dtmf=boolean digits currency date number phone time
conformance.supported_builtin_voice=boolean digits currency date number phone time universals/Cancel universals/Exit universals/Help
conformance.supported_grammar_languages=en-US
conformance.supported_tts_languages=en-US
consultationtransfer.result=TRUE
data.use_xerces_dom_parser=false
data.xmlscript_path=$InstallationRoot$/script/
debug.enabled=false
debug.server.ip=default
debug.server.port=27666
debug.server.port.public=27666
debug.server.tlscert=$InstallationRoot$/config/x509_certificate.pem
debug.server.tlskey=$InstallationRoot$/config/x509_private_key.pem
debug.server.tlspassword=
debug.server.tlsport=27668
debug.server.tlsport.public=27668
default.alternate_uri=
default.connecttimeout=30000
default.xmllang=en-US
defaults_vxml_url=file://$InstallationRoot$/config/defaults-ng.vxml
detailed_fetch_error.enable=false
dialogstartdelay=0
directories.save_tempfiles=$InstallationRoot$/tmp/
expose.nlsml.dom=false
getinfo_pairs=
grammar.builtin:dtmf/currency=dtmf/currency.grxml
grammar.builtin:dtmf/date=dtmf/date.grxml
grammar.builtin:dtmf/number=dtmf/number.grxml
grammar.builtin:dtmf/phone=dtmf/phone.grxml
grammar.builtin:dtmf/time=dtmf/time.grxml
grammar.builtin_basepath_linux=
grammar.builtin_basepath_win=C:\Program Files\Common Files\GCTI\www\gvp\mcp\mcp\grammar/
grammar.builtin_baseurl=
grammar.mimetypes=application/srgs+xml|.grxml|application/srgs|.srgs|Media-Type|.grammar|application/x-abnf|.abnf
grammars.cache_size=50000
http.accept=
http.user_agent=NGi/$VERSION$
http.version=1.1
initial_request_enctype=application/x-www-form-urlencoded
initial_request_fetchtimeout=30000
initial_request_maxage=-1
initial_request_maxstale=-1
initial_request_method=GET
inlinegrammar_by_url=false
jsruntime_size=64
jsstack_size=16384
legacy.simple_dtmf_grammars=FALSE
local.webserver.basepath_linux=
local.webserver.basepath_win=C:\Program Files\Common Files\GCTI\www\gvp\mcp\mcp\grammar/inlinetmp/
local.webserver.baseurl=
logdir=$InstallationRoot$/logs/
maintainer.email_subject=Message from GVP to Application Maintainer
maintainer.enabled=false
maintainer.log_message.on_error=TRUE
max_application_logfile_size=524288000
max_ECMAScript_elements=100000
max_loop_count=1000
max_num_documents=5000
max_num_sessions=10000
max_runtime_error=1000
max_script_time=2000
max_scripturl_length=16384
max_size.script_file=0
max_size.vxml_page=0
max_size.xml_data=0
max_subdialog_depth=50
messaging.enabled=true
num_session_processing_threads=8
oem_namespace=http://www.genesyslab.com/2006/vxml21-extension http://www.voicegenie.com/2006/vxml21-extension
performjsgc_on_subdialogreturn=false
recording.basepath=$InstallationRoot$/record/
recordutterance.path=$InstallationRoot$/utterance/
savetmpfiles.max_bytes=100000000
script_max_loop=1000000
session_vars=session.connection.local.uri|LOCALURI|1|session.connection.remote.uri|REMOTEURI|1|session.connection.originator|ORIGIN|1|session.connection.protocol.name|PROTOCOLNAME|0|session.connection.protocol.version|PROTOCOLVERSION|0|session.connection.protocol.sip.headers|Sip.Invite|6|session.connection.protocol.sip.headers.originalcase|Sip.Invite.originalcase|6|session.connection.redirect|REDIRECTHEADER|7|session.connection.callidref|CALLIDREF|1|session.vendor_name.instance.parent|PARENT|1|session.connection.ocn|OCN|1|session.connection.rdnis|RDNIS|1|session.connection.rreason|RREASON|1|session.connection.uuid|XGENESYSCALLUUID|1|session.connection.dn|IVRPORT|1|session.vendor_name.cs.username|XGENESYSCSUSERNAME|1|session.vendor_name.cs.password|XGENESYSCSPASSWORD|1|session.connection.record|Record.Status|0
sip.relaxed_json=true
tmpdir=$InstallationRoot$/tmp/
transfer.allowed=TRUE
tts.defaultengine=default
universals.cancel=builtin:grammar/universals/Cancel
universals.exit=builtin:grammar/universals/Exit
universals.help=builtin:grammar/universals/Help
universals_path_linux=
universals_path_win=C:\Program Files\Common Files\GCTI\www\gvp\mcp\mcp\grammar/common/hotkey/
use_isdn_mapping=0
userdata.convert_name_to_lowercase=false
userdata.prefix=X-Genesys-
vendor_name=genesyslab voicegenie

Tenant Environment

[gvp.dn-group-assignments] DIDGroup=104

[gvp.dn-groups]
DIDGroup=1000-2000

[gvp.general]
default-application=IVR_App_Default
service-type=voicexml
sip.sessiontimer=1800

[gvp.policy]
usage-limits=100

[iWD]
runtime-id=SYSTEM
version=9.0.0.2

Voice profile IVR : IVR_App_Default

[gvp.general] service-type=voicexml

[gvp.service-prerequisite]
announcement-url=file:///D:/GCTI/mcp/music/PRO_MUSIC_2018.wav

GVP Resource MCP Group LRG (folder)

[gvp.resources] exclusive=false rm_dbid=155 tenant.1=1

MCP Group (folder)

[gvp.lrg] error.notification.threshold= geo-location= load-balance-scheme=round-robin monitor-method=option port-usage-type=outbound resource-confmaxcount= resource-confmaxsize=-1 service-types=voicexml;conference;announcement;recordingclient;cpd;media;msml;treatment

Trunk SIP DN : Trunk_SIP_Avaya1

[TServer] capacity=10 capacity-limit-inbound=true contact=sip:10.0.100.19:5060 dial-plan=PRO_DialPlan geo-location=VAL oos-check=30 oos-force=10 oosp-transfer-enabled=true prefix= refer-enabled=false replace-prefix=

URS logs

_I_I_0097034dbd88b016 [07:1f] HERE IS START TREATMENT 2023-02-15T10:48:26.338_T_I_0097034dbd88b016 [14:28] TApplyTreatment (type Music) is being called request to 65220(sip_server) message RequestApplyTreatment AttributeReferenceID 264 AttributeTreatmentParms [56] 00 02 00 00.. 'MUSIC_DN' 'PRO_MUSIC_2018.wav' 'DURATION' 900 AttributeTreatmentType 2 (TreatmentMusic) AttributeConnID 0097034dbd88b016 AttributeThisDN '3199999' ..sent to PWPITSR02:7000(fd=1016) _B_I_0097034dbd88b016 [14:28] treatment===========>TREATMENT_REQUEST _B_I_0097034dbd88b016 [07:1f] call states: s=14 d=0 t=2 2023-02-15T10:48:26.338_A_I_0097034dbd88b016 [0E:0c] ----------->TMESSAGE 2023-02-15T10:48:26.338_I_I_0097034dbd88b016 [09:04] <<<<<<<<<<<TREATMENT_NONE 2023-02-15T10:48:26.353 Int 21002 interaction 0097034dbd88b016 mandatory treatment Music fails _B_I_0097034dbd88b016 [07:1e] call states: s=14 d=0 t=0 2023-02-15T10:48:26.353_I_I_0097034dbd88b016 [09:05] >>>>>>>>>>>>resume interp(0), func:TreatmentMusic 8000ca02:0 22 _I_E_0097034dbd88b016 [09:05] error in strategy: 0013 Remote error (in func TreatmentMusic) 2023-02-15T10:48:26.353_I_I_0097034dbd88b016 [07:07] HERE IS TARGETS

SIP Server logs

CIFace: Sent CRequest@7cbccd80 RequestApplyTreatment-urs[1152]/264 FinishRequest CRequest@7cbccd80 RequestApplyTreatment-urs[1152]/264 IFace stats: q=0 s=0 -- complete 10:48:26.343: RID:CUUID>264:KD7D1A01SL4G5618IE0F5G7PIG00000M: 10:48:26.343: GetTheBestNode: no eligible service found for 10:48:26.343: ERROR: 1000001d, ResolveMsmlMediaServiceDevice(call,geoLocation,device,50, isDeviceGeoLocation), SipMediaResourceManager.cpp,746 10:48:26.343: ERROR: 1000001d, GetMediaResourceManager().CreateMediaService(call, party, *device, params, mediaService), SipCallManagerScenarios.cpp,7580 10:48:26.343: ERROR: 1000001d, ApplyTreatment(*scenario,*call,*party,params,context), SipCallManagerCallControl.cpp,6021 Response (166): for CRequest@7cbccd80 RequestApplyTreatment-urs[1152]/264 -- thisCall by party 10:48:26.343 Trc 36002 Request rejected: error code 166(Resource unavailable) @10:48:26.3430 [0] 8.1.104.58 send_to_client: message EventError (Resource unavailable) AttributeEventSequenceNumber 0000000000000384 AttributeTimeinuSecs 343000 AttributeTimeinSecs 1676454506 (10:48:26) AttributeTreatmentParms [56] 00 02 00 00.. 'MUSIC_DN' 'PRO_MUSIC_2018.wav' 'DURATION' 900 AttributeErrorCode 166 AttributeErrorMessage 'Resource unavailable' AttributeReferenceID 264 AttributeTreatmentType 2 (TreatmentMusic) AttributeConnID 0097034dbd88b016 AttributeThisDN '3199999' AttributeClientID 5 10:48:26.343 Int 04545 Interaction message "EventError" sent to 1152 ("urs") 10:48:26.343 Trc 04542 EventError sent to [1152] (00000005 urs 10.0.241.8:51107) FinishRequest: second time for CRequest@7cbccd80 RequestApplyTreatment-urs[1152]/264 10:48:26.343 --- CIFace::Request --- 10:48:26.343 -- deleted: CRequest@7cbccd80 RequestApplyTreatment-urs[1152]/264 10:48:26.343: $-TLIB:CTI:Unknown:0:169

My IRD strategy just route a call from Avaya to an agent group, which is working. But when queued, I have a Music block with MUSIC_DN=PRO_MUSIC_2018.wav and DURATION=900, (I assume the basepath in MCP options is the prefix), and either with full path or filename only, either in a Music block or in the treatment menu of a Target selection block, I have the same error.

Sorry for long post, I am struggling since 4 weeks on this issue and check all similars topics but did not find solution. I have also VOIP Service DNs with different service types (MSML, GVP, treatment) but I am seriously wondering if RM is working or not in my instalment. And also I don’t know if SIP is capable of streaming RDP on its own or the Windows Server should have audio output somehow. Thanks for helping.

Gerang

Hello, Gerang. Could you share you msml VoIP Service DN configuraton as well?

Hi Hsujdik,

here is msml options :

[TServer] contact=10.0.243.198:5160 cpd-capability=mediaserver partition-id=Environment prefix=msml= service-type=msml subscription-id=Environment

There must be a VoIP DN of type msml
Check SIP Server guide, that is what SIP Server log is complaining about

Enviado de meu SM-N9600 usando o Tapatalk

Hi cava, yes this is what I posted in my last comment, the options are those of my VOIP Service DN contacting the RM adress, but maybe I am missing other options ? (make-call-rfc, oos, refer-enabled, sip-uri-param…)

Those shouldn’t be really needed. Your configuration actually looks fine.

In your SIP Server logs, you should see it periodically sending a SUBSCRIBE message to Resource Manager, and Resource Manager sending back NOTIFY messages showing the number of available sessions for each MCP in the Resource Group. Are you able to see both of those?

Those messages would probably appear in the -001 file if you have “sip-link-type”=3 (split log files)

You configured your LRG, right?

Enviado de meu SM-N9600 usando o Tapatalk

Hi hsujdik, I don’t have split log file and don’t see the periodic subscription to RM. In my MCP options, what might be the right value on those please ? I see different version in the pdf or online documentation :

routeset=sip:10.0.243.198:5060;lr
securerouteset=sip:10.0.243.198:5161;lr

The first one should be my SIP Server (5160) port or RM port (5160) ? And should I keep the “<” and “>” ? Not clear also, I see in other of my client without them <>

Hi cava, yes I configured them with GA. Here it is :

• Resource Group 1 :
  resource manager : rm
  name : Gateway
  type : Gateway
  properties : round robin, CTI usage off,
  resource assignment : SIP server, port 5060

• Resource Group 2 :
  resource manager : rm
  name : MCPGroup
  type : MCP
  tenant : Environment, exclusive assignment false
  services : everything checked
  properties : round robin, CTI usage off, maximum conference size -1
  resource assignment : mcp, port 5070

I don’t have GVP Policy Server, Reporting Server, or MRCP.

What about the LRG to define the services, record, music, vxml, etc?

This is kind of strange. By only configuring the MSML VoIP Server, you should at least see SIP Server attempting to send a message that looks like this one to your Resource Manager:

09:58:23.942: Sending  [0,UDP] 547 bytes to 10.0.243.198:5160 >>>>>
SUBSCRIBE sip:Environment@10.0.243.198:5160 SIP/2.0
From: sip:Environment@10.0.243.198:5060;tag=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-XXXXXXXX
To: sip:Environment@10.0.243.198:5160;tag=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-XXXXXXXX
Call-ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-XXXXXXXX@10.0.243.198
CSeq: 1 SUBSCRIBE
Content-Length: 0
Via: SIP/2.0/UDP 10.0.243.198:5060;branch=XXXXXXXXXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-XXXXXXXXX
Event: X-genesys-mediaserver-status
Contact: <sip:Environment@10.0.243.198:5060>
Expires: 600
Max-Forwards: 70

And, in turn, if Resource Manager is active and working, you should see SIP Server receiving something like this, indicating that there are MCPs available:

09:58:23.950: $+NET:SIP::0:0
09:58:23.950: SIPTR: Received [0,UDP] 409 bytes from 10.0.243.198:5160 <<<<<
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.0.243.198:5060;branch=XXXXXXXXXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-XXXXXXXXX
From: sip:Environment@10.0.243.198:5060;tag=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-XXXXXXXX
To: sip:Environment@10.0.243.198:5160;tag=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-XXXXXXXX
CSeq: 1 SUBSCRIBE
Call-ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-XXXXXXXX@10.0.243.198
Content-Length: 0
Expires: 600

...
...
...

NOTIFY sip:Environment@10.0.243.198:5060 SIP/2.0
Via: SIP/2.0/TCP 10.0.243.198:5166;branch=XXXXXXXXXXXXXXXXXXXXXXX
From: sip:Environment@10.0.243.198:5160;tag=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
To: sip:Environment@10.0.243.198:5060;tag=XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
Max-Forwards: 70
CSeq: 1 NOTIFY
Call-ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX-XXXXXXXX@10.0.243.198
Contact: <sip:GVP@10.0.243.198:5166>
Content-Length: 40
Content-Type: application/x-genesys-mediaserver-status
Subscription-State: active
Event: x-genesys-mediaserver-status
Supported: timer, uui

Environment/10.0.243.198:5070/in-service

Try setting your msml VoIP Service DN to a minimum configuration to see if the initial SUBSCRIBE message actually begins to happen, and then increment afterwards:

[TServer]
contact=10.0.243.198:5160
prefix=msml=
service-type=msml
subscription-id=Environment

Also, try to restart SIP Server to check if it actually starts sending this message

Hope this helps
Best regards

Try to check partition-id option configuration - I have encountered similiar issue and had to configure it properly on SIP app object and VoIP service DN object

Thanks everyone for helping. I tried the suggestions and still have no music.

Yes, the LRG has a MCP Group Type, and all services are checked : VoiceXML, Conference, Announcement, Recording Client, CPD, Media, MSML and Treatment. I also have a VOIP Service DN named “Treatment” with the contact and service-type=“treatment” options.

I had the Subscription and even Notify requests, but this time I have the “Environment/10.0.243.198:5070/in-service”. But I have a new “no service found” in logs :

09:55:36.741 Trc 04541 RequestApplyTreatment received from [1160] (00000005 urs 10.0.241.8:65325)
message RequestApplyTreatment
AttributeThisDN ‘3199996’
AttributeConnID 0097034ecd488001
AttributeTreatmentType 2 (TreatmentMusic)
AttributeTreatmentParms [56] 00 02 00 00..
‘MUSIC_DN’ ‘PRO_MUSIC_2018.wav’
‘DURATION’ 900
AttributeReferenceID 368
09:55:36.741 Int 04543 Interaction message “RequestApplyTreatment” received from 1160 (“urs”)
09:55:36.741 – created: CRequest@9d9a2ea0 RequestApplyTreatment-urs[1160]/368
09:55:36.741: $+TLIB:CTI:Unknown:0:14
09:55:36.741 +++ CIFace::Request +++
– new invoke
– thisCall by party
Parsed: RequestApplyTreatment
From: urs[1160]/368
Numbers: +<3199996> -
Calls: 9d84fab0:1 none
Parties: 3199996.9ef415a0-9d84fab0:1
none
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0

– validate
– state check: ok
CIFace: Sent CRequest@9d9a2ea0 RequestApplyTreatment-urs[1160]/368
FinishRequest CRequest@9d9a2ea0 RequestApplyTreatment-urs[1160]/368
IFace stats: q=0 s=0
– complete
09:55:36.741: RID:CUUID>368:OVRRGMKFIP4J59P5N74MAGF7N0000001:
09:55:36.741: Selected for Dn (geo-loc[VAL]:partitionId[SipServerDefaultPartition]:cpdCapability): Service msml (geo-loc, priority[0], capacity 0 (0% of 0))
09:55:36.745 SIPCONN(msml): set monitor 000000009ef9d190, 000000009ef637b0
09:55:36.753: Sc(6):step 0, Tr(7,SipTransactionConnectMediaService) - begin
09:55:36.753 SIPCONN(anonymous): re-invite-called-initiated
09:55:36.753 SIPCONN(anonymous): SIPCONN(000000009d84f1a0,I4J28575B50IH25P5U48E8O2R0000001) +Tr(7,SipTransactionConnectMediaService)
09:55:36.753 SIPCONN(msml): re-invite-null
09:55:36.753 SIPCONN(msml): SIPCONN(000000009ef9d190,I4J28575B50IH25P5U48E8O2R0000002) +Tr(7,SipTransactionConnectMediaService)
09:55:36.753 SIPCONN(anonymous): GetOffer
09:55:36.753 SIPCONN(anonymous): GetOffer::ReturnOffer
09:55:36.753 SIPCONN(anonymous): NotifyOnOffer
09:55:36.753 SIPCONN(msml): SendOffer
09:55:36.753 SIPCONN(msml): re-invite-null
09:55:36.753 SIPCONN(msml): SendOffer::Invite
09:55:36.753: SipDialog: set monitor 000000009ef9d248
09:55:36.753 SIPCONN(msml): main dialog 0 created, flags 0x21f
Session value of the SDP is [1676883336]
Version values of the SDP is [1]
09:55:36.753 SIPCONN(msml): Local contact: ‘sip:anonymous@10.0.243.198:5060’
09:55:36.753: SIPDLG[7]: register TRN[329]
09:55:36.753: SIPDLG[7]: TRN[329] flags set to 0x6
09:55:36.753: Sending [0,UDP] 1586 bytes to 10.0.243.198:5160 >>>>>
INVITE sip:msml@10.0.243.198:5160;tenant-dbid=1;media-service=treatment SIP/2.0
From: “Anonymous” <sip:[email removed]>;tag=4B302DFA-6A0E-4F85-9235-54CCFEEDD4D9-39
To: sip:msml@10.0.243.198:5060
Call-ID: 610FCF9B-ADE6-47BA-965A-0BD84332D41A-37@10.0.243.198
CSeq: 1 INVITE
Content-Length: 197
Content-Type: application/sdp
Via: SIP/2.0/UDP 10.0.243.198:5060;branch=z9hG4bKD4FF603F-DCD3-48E5-A76C-3128E6A303A5-5
Contact: sip:anonymous@10.0.243.198:5060
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, UPDATE
Max-Breadth: 60
P-Charging-Vector: icid-value=“AAS:9840-be7da757ed41fcb050004ea7423ca156”
P-Asserted-Identity: “qng” sip:sip.pro
History-Info: <sip:[email removed]>;index=1
History-Info: “3199996” <sip:[email removed]>;index=1.1
Alert-Info: <cid:[email removed]>;avaya-cm-alert-type=internal
Accept-Language: en
User-Agent: Avaya CM/R018x.01.0.890.0 AVAYA-SM-8.1.3.3.813310
P-AV-Message-Id: 3_1
Av-Global-Session-ID: 57a77d14-b0fc-41ed-a74d-005056a13c42
P-Location: SM;origlocname=“PRO”;origsiglocname=“PRO”;origmedialocname=“PRO”;termlocname=“PRO”;termsiglocname=“PRO”;smaccounting=“true”
Max-Forwards: 65
X-Genesys-geo-location: VAL
X-Genesys-CallUUID: OVRRGMKFIP4J59P5N74MAGF7N0000001
Privacy: id
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: uui,timer

v=0
o=- 1676883347 1 IN IP4 10.0.27.104
s=-
c=IN IP4 10.0.27.104
b=AS:64
t=0 0
a=avf:avc=n prio=n
a=csup:avf-v0
m=audio 6016 RTP/AVP 8 0 127
a=sendrecv
a=rtpmap:127 telephone-event/8000

09:55:36.753: SipDialog: event SEND_INVITE, t=329, s=2, r=6, m=000000009ef9d248 port=5160
09:55:36.753: CID:CUUID>610FCF9B-ADE6-47BA-965A-0BD84332D41A-37@10.0.243.198:OVRRGMKFIP4J59P5N74MAGF7N0000001:
09:55:36.753 SIPCONN(msml): HandleSipDialogEvent(SEND_INVITE) - filtered
09:55:36.753 SIPCONN(msml): sdp state SDP_STATE_NULL, event SDP_EVENT_OFFER_SENT
09:55:36.753 SIPCONN(msml): new sdp state SDP_STATE_OFFER_SENT, event SDP_EVENT_OFFER_SENT
09:55:36.753 — CIFace::Request —
09:55:36.753: $-TLIB:CTI:Unknown:0:14410

09:55:36.785: $+NET:SIP::0:0
09:55:36.785: SIPTR: Received [0,UDP] 517 bytes from 10.0.243.198:5160 <<<<<
SIP/2.0 603 Decline
Via: SIP/2.0/UDP 10.0.243.198:5060;branch=z9hG4bKD4FF603F-DCD3-48E5-A76C-3128E6A303A5-5
From: “Anonymous” <sip:[email removed]>;tag=4B302DFA-6A0E-4F85-9235-54CCFEEDD4D9-39
To: sip:msml@10.0.243.198:5060;tag=AA7FABF5-7D42-4D89-9381-A578735F2FAD
CSeq: 1 INVITE
Call-ID: 610FCF9B-ADE6-47BA-965A-0BD84332D41A-37@10.0.243.198
Contact: sip:GVP@10.0.243.198:5160
Content-Length: 0
Warning: 399 10.0.243.198 “No matching resources for this service type [Service Type: treatment]”

09:55:36.785: Sending [0,UDP] 517 bytes to 10.0.243.198:5160 >>>>>
ACK sip:msml@10.0.243.198:5160;tenant-dbid=1;media-service=treatment SIP/2.0
Via: SIP/2.0/UDP 10.0.243.198:5060;branch=z9hG4bKD4FF603F-DCD3-48E5-A76C-3128E6A303A5-5
From: “Anonymous” <sip:[email removed]>;tag=4B302DFA-6A0E-4F85-9235-54CCFEEDD4D9-39
To: sip:msml@10.0.243.198:5060;tag=AA7FABF5-7D42-4D89-9381-A578735F2FAD
Call-ID: 610FCF9B-ADE6-47BA-965A-0BD84332D41A-37@10.0.243.198
CSeq: 1 ACK
Max-Forwards: 65
User-Agent: Avaya CM/R018x.01.0.890.0 AVAYA-SM-8.1.3.3.813310
Content-Length: 0

09:55:36.785: SipDialog: event CALLING_RESREJECT, t=329, s=9, r=5, m=000000009ef9d248 port=5160
09:55:36.785: CID:CUUID>610FCF9B-ADE6-47BA-965A-0BD84332D41A-37@10.0.243.198:OVRRGMKFIP4J59P5N74MAGF7N0000001:
09:55:36.785 SIPCONN(msml): HandleSipDialogEvent(CALLING_RESREJECT)
09:55:36.785 SIPCONN(msml): Connect(2,2)
09:55:36.785 SIPCONN(msml): ConvertResponse: 603
09:55:36.785 SIPCONN(msml): ConvertResponse: no conversion configured for 603
09:55:36.785: SIPDM: locate new destination for failed device ‘msml’
09:55:36.785: GetTheBestNode: no eligible service found for
09:55:36.785: REGISTRAR: Replacement cannot be found for service [msml], Dn
09:55:36.785: ERROR: 1000003d, GetProxyRegistrar().FindServiceReplacement(originalVoipService.CStr(), SIP_MEDIA_SERVICE_MSML, emptyString.CStr(), conferenceId.CStr(), result, overflow), SipDeviceManager.cpp,4088
09:55:36.785: ERROR: 1000003d, GetNewMsmlDestination(failedDevice,cause,sipresponse,newDeviceInfo,canReplaceService, overflow), SipDeviceManager.cpp,1511
09:55:36.785 SIPCONN(msml): state e:4,p:0,s:6,c:28,rc:603,m:1
09:55:36.785 SIPCONN(msml): NotifyOnError
09:55:36.785 SIPCONN(msml): TRCLR(329)
09:55:36.785 SIPCONN(anonymous): re-invite-called-initiated
09:55:36.785: ConnectAbort: state:2
09:55:36.785 SIPCONN(anonymous): SIPCONN(000000009d84f1a0,I4J28575B50IH25P5U48E8O2R0000001) -Tr(7,SipTransactionConnectMediaService)
09:55:36.785 SIPCONN(msml): SIPCONN(000000009ef9d190,I4J28575B50IH25P5U48E8O2R0000002) -Tr(7,SipTransactionConnectMediaService)
09:55:36.785 SIPCONN(anonymous): ClrMediaPeer
09:55:36.785 SIPCONN(msml): ClrMediaPeer
09:55:36.785: music service failed
09:55:36.789 SIPCONN(msml): ClrMediaPeer
09:55:36.789: SIPTS: HandleMediaServiceFailed
09:55:36.789: SIPTS: SendTreatmentApplied
09:55:36.789: Adding OtherTrunkName(Trunk_SIP_Avaya_VAL): done
09:55:36.789 – thisCall by party
09:55:36.789 SetContext: for party 3199996.9ef415a0-9d84fab0:1
09:55:36.789 +++ CIFace::Event +++
+++ Pre-event +++
Type EventTreatmentNotApplied
Devices: <3199996/3199996> <-/-> <-/->
Calls: 16777217/0097034ecd488001/16777217.9d84fab0/c:2/r:1 0/none
Parties: D3199996/3199996.9ef415a0-9d84fab0:1/l:2/r:1/Queued,RtRequest,Destination
none
none
Cause: Null/0, Info: 50
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Pre-event —
+++ TreatmentError +++
@09:55:36.7890 [0] 8.1.104.58 distribute_response: message EventTreatmentNotApplied
AttributeEventSequenceNumber 000000000000007a
AttributeTimeinuSecs 789000
AttributeTimeinSecs 1676883336 (09:55:36)
AttributeTreatmentParms [56] 00 02 00 00..
‘MUSIC_DN’ ‘PRO_MUSIC_2018.wav’
‘DURATION’ 900
AttributeExtensions [197] 00 04 01 00..
‘SipResponseCode’ 603
‘ResponseDescription’ ‘399 10.0.243.198 “No matching resources for this service type [Service Type: treatment]”’
‘OtherTrunkName’ ‘Trunk_SIP_Avaya_VAL’
‘BusinessCall’ 1
AttributeReferenceID 368
AttributeErrorCode 50
AttributeErrorMessage ‘Unspecified error’
AttributeTreatmentType 2 (TreatmentMusic)
AttributePartyUUID ‘0T89NUTRMH5SJF6G451EA9VEQ0000005’
AttributeThisQueue ‘3199996’
AttributeThisDNRole 2
AttributeThisDN ‘3199996’
AttributeANI ‘anonymous’
AttributeDNIS ‘3199996’
AttributeUserData [182] 00 05 00 00..
‘IW_OverrideOptions’ ‘WDEVoix’
‘UD_Origine’ ‘anonymous’
‘UD_ConnId’ ‘0097034ecd488001’
‘UD_MUNA’ ‘34393538303032352E3730’
‘UD_COMET’ ‘http://localhost:9000?muna=34393538303032352E3730’
AttributeCallUUID ‘OVRRGMKFIP4J59P5N74MAGF7N0000001’
AttributeConnID 0097034ecd488001
AttributeCallID 16777217
AttributePropagatedCallType 2
AttributeCallType 2
AttributeCallState 0
09:55:36.789 Int 04544 Interaction message “EventTreatmentNotApplied” generated
09:55:36.789 Trc 04542 EventTreatmentNotApplied sent to [1160] (00000005 urs 10.0.241.8:65325)
09:55:36.789 Trc 04542 EventTreatmentNotApplied sent to [968] (00000003 ors 10.0.241.5:64743)
09:55:36.789 Trc 04542 EventTreatmentNotApplied sent to [1156] (00000004 stat_server_routage 10.0.241.8:65324)
— TreatmentError —
+++ Post-event +++
Type EventTreatmentNotApplied
Devices: <3199996/3199996> <-/-> <-/->
Calls: 16777217/0097034ecd488001/16777217.9d84fab0/c:2/r:1 0/none
Parties: D3199996/3199996.9ef415a0-9d84fab0:1/l:2/r:1/Queued,RtRequest,Destination
none
none
Cause: Null/0, Info: 50
Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
— Post-event —
09:55:36.789 — CIFace::Event —
09:55:36.789 SIPCONN(msml): state e:1,p:6,s:0,c:0,rc:0,m:1
09:55:36.789: SipDialog: ClearCall(phone=0,state=9, reject[set:0;conf:603])
09:55:36.789: SipDialog::Terminate(state=9,reason=0)
09:55:36.789: SipDialog: set monitor 0000000000000000
09:55:36.789 SIPCONN(msml): DetachMediaPeer
09:55:36.789 SIPCONN(anonymous): re-invite-called-initiated
09:55:36.789 SIPCONN(anonymous): SIPCONN(000000009d84f1a0,I4J28575B50IH25P5U48E8O2R0000001) +Tr(7,SipTransactionConnectMediaService)
09:55:36.789 SIPCONN(anonymous): park-initiated
09:55:36.789 SIPCONN(anonymous): SIPCONN(000000009d84f1a0,I4J28575B50IH25P5U48E8O2R0000001) -Tr(7,SipTransactionConnectMediaService)
09:55:36.789: MediaService type 3 does not have associated connection.
09:55:36.789: Tr(7,SipTransactionConnectMediaService):completed
09:55:36.789: Sc(6):step 0, Tr(7,SipTransactionConnectMediaService) - completed
09:55:36.789: Sc(6):step 1, Tr(8,SipTransactionProcessMsml) - begin
09:55:36.789: Sc(6):step 1, Tr(8,SipTransactionProcessMsml) - failed
09:55:36.789: Tr(6,SipScenario):failed
09:55:36.789: SIPCM: transaction Tr(6,SipScenario) failed
09:55:36.789: PI-1: 00 S[IN]D[anonymous]C[*D[anonymous]]P[-]
09:55:36.789: PI-1: 00 S[QN]D[3199996]E[-]
09:55:36.789: SipCallManager::OnTransactionFailure: Internal context, doesn’t notify
09:55:36.789: OnRequestFailed
09:55:36.789 – thisCall by party
09:55:36.789: call1 16777217 idle
09:55:36.789: SipDialog: event DESTROY, t=0, s=10, r=4, m=0000000000000000 port=5160
09:55:36.789: CID:CUUID>610FCF9B-ADE6-47BA-965A-0BD84332D41A-37@10.0.243.198:OVRRGMKFIP4J59P5N74MAGF7N0000001:
09:55:36.789: DIALOG_TRANSPORT_ASSOCIATION[7] NOT FOUND
09:55:36.789: SipDialog[7]:<< Abort ALL <<
09:55:36.789: $-NET:SIP::0:4418

Hi Kubig, I will look at it, thank you.

I don’t know if it is linked or not, but from the begining, I have another strange issue in my SIP architecture : the WDE does not trigger RONA or ACW after inbound calls.

Why are you using geo location?

Enviado de meu SM-N9600 usando o Tapatalk

Nice, it is improoving. At least now SIP is actually sending the request to Resource Manager.

The best way to check it now is on your Resource Manager logs, right above the “603 Decline” message that Resource Manager sends back to SIP Server.

Could be due to no-LRG matching Geo-Location = VAL (as cavagnaro suggested)

(for the RONA thing, try setting ‘TServer\divert-on-ringing=false’ on your inbound routing-point)

Also try a reset on RM, sometimes, it doesn’t catch the CfgServer DN creation for new services

We use geo-location because my client has only one SIP architecture connected to 2 Avaya environement. Both of them use same VDN number when routing calls to Genesys, and we have one Trunks DN for both incoming and external calls, so for some reasons, WDE was always selecting the same trunk for external calls so with geo-location, WDE matches the right trunk now. Where should we set the geo-location on a LRG ?

I added it in my RP, this changes something during the ringing, I see the call now doing a reroute after the expected time, but it does not change the agent status. So the issue is in my WDE configuration maybe, because even with the “login.voice.is-auto-ready” option on agent or applicatoin level, the agent always logs in Ready status, I will look at that later.

Here is RM log :

2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 08500000 VGSIPProxyCore.cxx:284 VGSIPProxyCore::NotifyTransactionRequest processing method 1
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 CCPSIPProxyCoreProcessor.cxx:196 Request-URI parsed: msml 10.0.243.198 5160
2023-02-20T15:37:26.233 Trc 20119 INFO 00000000-00000000 1344 09400506 New call : sip:msml@10.0.243.198:5160;tenant-dbid=1;media-service=treatment
2023-02-20T15:37:26.233 Trc 20002 NOTE 00000000-00000000 1344 0940040C New call: Session-ID: | Call-ID:610FCF9B-ADE6-47BA-965A-0BD84332D41A-1433@10.0.243.198 | Request-URI:sip:msml@10.0.243.198:5160;tenant-dbid=1;media-service=treatment
2023-02-20T15:37:26.233 Trc 20002 NOTE 00000000-00000000 1344 0940040D CallSessionImpl(5A8819CD-7946-40B3-DC96-E3D36F682D45) CSPtr<00000000017D6000> DMPtr<00000000092F1F10>
2023-02-20T15:37:26.233 Trc 20002 NOTE 00000000-00000000 1344 0940040C New call session: Session-ID:5A8819CD-7946-40B3-DC96-E3D36F682D45 | Call-ID:610FCF9B-ADE6-47BA-965A-0BD84332D41A-1433@10.0.243.198
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 CCPSIPProxyCoreProcessor.cxx:1951 Cluster Information: primary=1 secondary=0
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 PolicyModule.cxx:223 5A8819CD-7946-40B3-DC96-E3D36F682D45 New Call Session Request-URI : sip:msml@10.0.243.198:5160;tenant-dbid=1;media-service=treatment
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 PolicyModule.cxx:290 5A8819CD-7946-40B3-DC96-E3D36F682D45 Handling call using call tenant Environment
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 PolicyModule.cxx:1725 getGVPTenantId returned GVPTenantID: IncomingApp:
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 PolicyModule.cxx:948 Incoming geo-location: ‘VAL’
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 PolicyModule.cxx:983 Incoming App from header is: bIsDbid: 0
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 PolicyModule.cxx:1760 getGVPTenantProfileForMSMLService returned TenantDBID: 1 ServiceProfileName: treatment
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 PolicyDataStore.cxx:601 Returning Default Application IVR_App_Default
2023-02-20T15:37:26.233 Trc 20002 NOTE 00000000-00000000 1344 0940040D IVR Profile <IVR_App_Default> is selected under the Tenant for the call 610FCF9B-ADE6-47BA-965A-0BD84332D41A-1433@10.0.243.198
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 PolicyDataStore.cxx:601 Returning Default Application IVR_App_Default
2023-02-20T15:37:26.233 Trc 20002 NOTE 00000000-00000000 1344 0940040D Recording IVR profile <IVR_App_Default> is selected for the Tenant for the call 610FCF9B-ADE6-47BA-965A-0BD84332D41A-1433@10.0.243.198
2023-02-20T15:37:26.233 Trc 20002 NOTE 00000000-00000000 1344 0940040D CallImpl CSPtr<00000000017D6000> CPtr<00000000018FED70> DMPtr<00000000092F1F10>
2023-02-20T15:37:26.233 Trc 20002 NOTE 00000000-00000000 1344 0940040C Session-ID:5A8819CD-7946-40B3-DC96-E3D36F682D45 | Call-ID:610FCF9B-ADE6-47BA-965A-0BD84332D41A-1433@10.0.243.198 | SERVICE TYPE: treatment
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 GVPRMLocationService.cxx:117 Calling RequestResource: treatment UseSameGateway: always TenantDBID: 1
2023-02-20T15:37:26.233 Trc 20002 NOTE 00000000-00000000 1344 09400000 Applicable LRG: 1.GVP_MCPGroup_LRG.MCPGroup
2023-02-20T15:37:26.233 Std 20029 EROR 00000000-00000000 1344 09400217 5A8819CD-7946-40B3-DC96-E3D36F682D45 Cannot allocate a resource type matching service type [Service Type: treatment]
2023-02-20T15:37:26.233 Std 20126 EROR 00000000-00000000 1344 0940023F ResourceModule RequestResource failed: -10 Call Session: 5A8819CD-7946-40B3-DC96-E3D36F682D45
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 CallSessionImpl.h:2195 Pushing Call into Disconnected call list<>
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 09400901 CallImpl.h:1148 The call is cleared CPtr<00000000018FED70> DMPtr<00000000092F1F10>
2023-02-20T15:37:26.233 Trc 20002 NOTE 00000000-00000000 1344 0940040D Cleared call session 5A8819CD-7946-40B3-DC96-E3D36F682D45 CSPtr<00000000017D6000> DMPtr<00000000092F1F10>
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 08500000 VGSIPTransportMgr.cxx:3837 VGSIPTransportMgr::ResolveDNS for 10.0.243.198:5060
2023-02-20T15:37:26.233 DBUG 00000000-00000000 1344 08500000 VGSIPTransportMgr.cxx:3954 VGSIPTransportMgr::ResolveDNS nResult 2; CallID610FCF9B-ADE6-47BA-965A-0BD84332D41A-1433@10.0.243.198
2023-02-20T15:37:26.233 Trc 20152 INFO 00000000-00000000 1344 09400509 RM - SIP Message sent to [10.0.243.198:5060] (518): SIP/2.0 603 Decline
Via: SIP/2.0/UDP 10.0.243.198:5060;branch=z9hG4bKD4FF603F-DCD3-48E5-A76C-3128E6A303A5-213
From: “qng” <sip:[email removed]>;tag=4B302DFA-6A0E-4F85-9235-54CCFEEDD4D9-1450
To: sip:msml@10.0.243.198:5060;tag=D49789D9-82DD-42C9-BDBA-30BBD9E04F43
CSeq: 1 INVITE
Call-ID: 610FCF9B-ADE6-47BA-965A-0BD84332D41A-1433@10.0.243.198
Contact: sip:GVP@10.0.243.198:5160
Content-Length: 0
Warning: 399 10.0.243.198 “No matching resources for this service type [Service Type: treatment]”

Yeah. Did you reset RM?

Enviado de meu SM-N9600 usando o Tapatalk

I cava, I stopped/restarted it. Did you mean other action by resetting RM ?

I also noticed that the SIP Server deployment guide tells to create a LRG with at least MSML service checked, and default IVR profile with service type = voicexml, but in the Media Server deployment guide, it tells to create a MSML voice profile to handle all media services. I don’t get the connection between creating a MSML VOIP Service DN and then use a Voice XML service type in IVR, could anyone explain me please ?

Hello everyone,

Please if someone has a SIP environement working with an IRD strategy that plays music or busy treatment itself, could you share me your SIP, RM, MCP and WDE options, and tell me how are your IVR profiles, also the MUSIC_DN path used in the music or target selection block ? That will be helping a lot !