Hi guys,
Any way to disable at SIP Server or DN level (prefered) the second incoming call? Meaning, if user has already one call, don’t send a second one or don’t allow the INVITE to it.
Use the COS “reject-call-in-call” = true
Not sure I got your question, but usually no second call should be sent if the agent is busy.
Can you explain a little bit more?
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Yeah, URS but some other agent or administrative set can directly call too.
Is it reject-call-in-call or [/size]reject-call-incall?
reject-call-incall. Sorry
Thanks!