Hi guys,
I’m facing an issue here and would like to know if it is normal behavior or can be modified…
Scenario:
Have an AudioCodes
AudioCodes send call to SIP Server
SIP Server to a Routing Point
Routing point to an agent
So at the end the call on SIP messaging exchange ends up like being between the Routing Point and the AudioCodes, but I’d like it to be between the agent extension and the AudioCodes…
Have you faced a similar issue?
I’m using version G8.0 of SIP Server
I may be wrong, but i think it is normal behavior in case when agent extensions registered directly on SIP server, that is: both RP and extensions are in DNs folder of SIP switch and agents managed by SIP Server (“peered deployment” in documentation terms). In such case SIP server acts as some “bridge” in SIP messaging between Audiocodes gateway and agents endpoint. This applies only to messaging, real voice goes directly from gateway to endpoint (if no recording by streammanager implemented). This can easily be checked by wireshark capturing traffic on sip server host.
Another question - what is the goal of exchanging SIP messaging directly between gateway and extension in the end of call routing…
I think there may be many solutions depending on the problem