Dear Experts,
Having issue with SIP HA, if Secondary becomes Primary agent can not hear any voice .
what are the field to be checked
What SIP HA method are you using and is this on Windows or Linux. Check you HA scripts are working and the VIP interface up/down is OK. Also ensure that everything is configured to use the SIP VIP address where relevant. After that it is a case of understanding the SIP signalling and following the RTP streams.
What type of HA architecture for SIP do you use (IP takeover, bonding, External balancer, SIP proxy,..)?
It is Windows NLB , And everything configured on VIP
Check router Gratuitous ARP
Is your RM or MCP running on same server as the Genesys SIP server?
Yes , RM/MCP and SIP running on same machine
As I know, Windows NLB has a limitation, where the cluster IP address:port is not accessible from cluster node which is stopped/non-active at this moment