I’m looking for suitable sip endpoint with 3pcc mechanism enabled. On Genesys Discussion forum i found the exact name of this feature - “Broadsoft remote control talk event package”.
What kind of softphones support it? I tried to use eyebeam, but in reply to notify event:talk it tell me “not acceptable here”.
Have a look at Aastra or Snom IP Phones
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Also Polycom SoundPoint IP Phones supports Broadsoft extensions (talk, hold)
Regards,
Mike.
well, hard-phones is not interesting for us for some reasons. All that i found is bria 3 (not eyebeam) and very old version of snom 360 softphone - it looks like had phone and support most features of it.
Have a look at Yealink Enterprise IP Phones. They are cheap and also support 3pcc.
I believe Bria worked well with SIP Server. Doesn’t Genesys recommend them, too(?) ???
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Bria works just perfectly fine. We have tested!!!
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The Genesys SIP Endpoint, also used by Interaction Workspace (if applicable), is based on the Bria SDK so there shouldn’t be any problem using this - we’ve been using this for all our testing so that we can compare with IW as well.
can you detail more on this??? How does your tests worked out? Which ones did you test?
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