SIP Business Continuity ERROR

Dear all,

Please help to solve issue about configuration SIP Business Continuity.
routing error 1014 No configured access resources are found

Description: I want configure to the calls come to bdgwitch will be forward to hcmswitch while Agent not login on bdgswitch.
Configuration:

Sync Switch bdgswitch and hcmswitch to sync DNs.

Create one Trunk on both sites

SIPBCDelivery
[TServer]
contact = *
dr-peer-location = hcmswitch
oos-check = 5
oos-force = 5
prefix = 22222
record = true
refer-enabled = false

Config SIP Servers for bdgswitch

[extrouter]
cof-feature
true
default-network-call-id-matching
sip
[TServer]
dr-peer-trunk
SIPBCDelivery
enforce-external-domains
172.16.4.14,172.16.4.15
dr-forward
no-agent
use-implicit-access-numbers
true

172.16.4.14,172.16.4.15 is real IP one pair active-standby of bdgswitch (vitual IP is 172.16.4.90)

Config same for SIP servers on hcmswitch

Add connections to Stat Server

bdgsip01 addp
hcmsipsrv_a addp

Add connections to bdgsip01

hcmsipsrv_a

I also configured one Routing Point 7507 route to Agent 2001. It is route success while this Agent login on bdgswitch, but URS can not route to Agent while it login on hcmswitch.

Logs success while Agent login bdgswitch

14:49:57.539_T_I_008402a86fdc2009 [14:32] EventAttachedDataChanged is received for ts bdgsip01[bdgswitch] (this dn=7507, refid=0)
received from 65201(bdgsip01)bdgsip01:3000(fd=) message EventTreatmentApplied
	AttributeCallState	0
	AttributeCallType	2
	AttributePropagatedCallType	2
	AttributeCallID	16778225
	AttributeConnID	008402a86fdc2009
	AttributeCallUUID	'I1PPTNUBSD1JJAL5LS51QAL5E4000009'
	AttributeUserData	[347] 00 09 03 00..
		'ORSI:iBDGCluster:I1PPTNUBSD1JJAL5LS51QAL5E4000009'(list) 'Session'	'FG5MK2KSC102F64DSD68C2IPK400006K'
		                                                          'Node'	'138'
		                                                          'Url'	'http://bdgsip01:7210/scxml'
		'RStrategyName'	'7507_msml_collectdtmf_data.default.defaultWorkflow'
		'RStrategyDBID'	'384'
		'ADDRESS'	'Delhi                    '
		'AGE'	'undefined'
		'SALARY'	'3500.00'
		'SDT'	'5115'
		'TEN'	'TINNT'
		'Nhanh'	'3'
	AttributeDNIS	'7507'
	AttributeANI	'5115'
	AttributeThisDN	'7507'
	AttributeThisDNRole	2
	AttributeCollectedDigits	''
	AttributeThisQueue	'7507'
	AttributePartyUUID	'H9MK3PDPPL5B1E6VJ46N5KOGOK00002V'
	AttributeTreatmentType	7 (TreatmentPlayAnnouncement)
	AttributeReferenceID	91
	AttributeExtensions	[54] 00 02 00 00..
		'OtherTrunkName'	'Customer5115'
		'BusinessCall'	1
	AttributeTimeinSecs	1502437786 (14:49:46)
	AttributeTimeinuSecs	782000
	AttributeEventSequenceNumber	0000000000000483
14:49:57.679_T_I_008402a86fdc2009 [14:0c] EventTreatmentApplied is received for ts bdgsip01[bdgswitch] (this dn=7507)
    _B_I_008402a86fdc2009 [14:21] treatment applied===========>TREATMENT_APPLIED
    _B_I_008402a86fdc2009 [14:21] call states: s=31 d=0 t=3
14:49:57.679_M_I_008402a86fdc2009 [17:11] VQ 000000000270cc48 first available call: 008402a86fdc2009, reason=(1)treatment
14:49:57.679_M_I_008402a86fdc2009 [10:1f] pulse for one call
    _T_I_008402a86fdc2009 [0E:19] check call routing states: s=31 d=0 t=3 h=(0 0) r=0 i=0 x=0 b=0 - true
14:49:57.679_M_I_008402a86fdc2009 [17:0e] VQ 000000000270cc48 (vq "", id=1), (1 Targets): SELECT ANY by stat <NONE>(random    0000000000000000)
    _M_I_008402a86fdc2009 [17:0b] VQ 000000000270cc48 TRG "nhannt"(00000000026d1ac0) #1, (1-0 Components): SELECT ANY by stat <NONE>(random  0)
    _M_I_008402a86fdc2009 [10:0c] tenant Environment Agent nhannt: dn nhannt (m 38) is ignored: other dn type(cfg)
    _M_I_008402a86fdc2009 [10:0c] tenant Environment Agent nhannt: dn 2001(d 1, ready since 1502437404) is OK
    _M_I_008402a86fdc2009 [17:0b] VQ 000000000270cc48 TRG "nhannt"(00000000026d1ac0) Cmp #1 nhannt: statvalue: (0)0, 0(N) the best
    _M_I_008402a86fdc2009 [17:0b] VQ 000000000270cc48 TRG "nhannt"(00000000026d1ac0): Cmp nhannt SELECTED (0-0)
    _M_I_008402a86fdc2009 [17:0e] VQ 000000000270cc48 TRG "nhannt"(00000000026d1ac0): statvalue: (0)0, 6.20624408704e-007(N) the best
    _M_I_008402a86fdc2009 [17:0e] VQ 000000000270cc48 (vq "" id=1): TRG "nhannt"(00000000026d1ac0) SELECTED
    _M_I_008402a86fdc2009 [01:0d] attempt to route (1)
    _T_I_008402a86fdc2009 [0E:19] check call routing states: s=31 d=0 t=3 h=(0 0) r=0 i=0 x=0 b=0 - true
======== DN Information =======
Number 2001
Access 2001
Agent nhannt
Place 2001_Dr
Login 2001
Switch bdgswitch
Type 1
===============================
============== Target Information =================
Name     < nhannt >
Location < start_srv >
Type     < A >
STATE MAPPING -  < ##state >:
Stat Value: DN info OK
Modelling  : NA
===================================================

Logs failed while Agent login hcmswitch

15:38:52.240_T_I_008402a86fdc2027 [14:19] send to ts bdgsip01 RequestRouteCall to dn 2001 on hcmswitch (dnis= )
request to 65201(bdgsip01/bdgsip02) message RequestRouteCall
	AttributeReferenceID	93
	AttributeReason	[14] 00 01 01 00..
		'RTR'	121
	AttributeRouteType	0 (RouteTypeUnknown)
	AttributeExtensions	[146] 00 08 00 00..
		'CUSTOMER_ID'	'Environment'
		'AGENT'	'nhannt'
		'PLACE'	'2001'
		'DN'	'2001'
		'ACCESS'	'2001'
		'SWITCH'	'hcmswitch'
		'NVQ'	2
		'TARGET'	'nhannt@start_srv.A'
	AttributeLocation	'hcmswitch'
	AttributeOtherDN	'2001'
	AttributeConnID	008402a86fdc2027
	AttributeThisDN	'7507'
..sent to bdgsip01:3000(fd=668)
    _A_I_008402a86fdc2027 [0E:04] ----------->DEPARTURE(processing time 4165)
15:38:52.240_M_I_0000000000000000 [10:1b] blocking: ag nhannt, pl 2001, sw hcmswitch dn 2001 for 15 sec by 1000000001, expire 1502440747
15:38:52.240_M_I_008402a86fdc2027 [10:3a] update volume contracts tables: target nhannt, group , tenant Environment
    _M_I_008402a86fdc2027 [10:1f] LAUNCHED (dn=2001)
received from 65201(bdgsip01)bdgsip01:3000(fd=) message EventAttachedDataChanged(refid=92)
15:38:52.256_T_I_008402a86fdc2027 [14:32] EventAttachedDataChanged is received for ts bdgsip01[bdgswitch] (this dn=7507, refid=92)
received from 65201(bdgsip01)bdgsip01:3000(fd=) message EventError
	(No configured access resources are found)
	AttributeErrorMessage	'No configured access resources are found'
	AttributeErrorCode	1014
	AttributeReferenceID	93
	AttributeThisDN	'7507'
	AttributeTimeinSecs	1502440721 (15:38:41)
	AttributeTimeinuSecs	395000
	AttributeEventSequenceNumber	0000000000000dbe
15:38:52.287_T_E_ [14:0c] EventError is received for ts bdgsip01[bdgswitch] - No configured access resources are found
15:38:52.287_A_E_008402a86fdc2027 [14:32] <-----------ERROR
15:38:52.287 Std 21003 interaction 008402a86fdc2027 routing error 1014 No configured access resources are found
15:38:52.287_M_I_008402a86fdc2027 [17:11] VQ 00000000026e1ff8 first available call: 008402a86fdc2027, reason=(1)strategy

Anyone please help if you have any idea to solve this issue.
Thanks, NhanNT

Have you been able to fix this already? My guess would be that you did not set access codes between the Switch objects (under the switch properties)

Hi hsujdik,

I also more explain about this issue while I and NHANT test on my LAB

Example:

A call is queued in site A, and is targetting agents in sites A and B. An agent becomes available in site B, so the call is transferred to site B using an External Routing Point. Then the caller receives a busy signal, it take time from 1 – 2 minutes to agent at site B can see pop-up on IWS is ‘ Inbound Call and ringing’. So I don’t know why call transfer between 2 sites it takes too much time.

From in my opinion, I see that can this issue can be resolved by edit transition_time and verification_time settings for that URS as solution on Genesys Customercare.

https://genesyspartner.force.com/customercare/pkb_Home?id=kA4U00000008dCsKAI&l=en_US&fs=Search&pn=1

I tried to a few solutions on Customer Care, but this issue still not yet resolved until now. So can who anyone else can help me fix this issue. :slight_smile:

    _I_I_008402a8728d6020 [01:0f] binding with TRG 00000000026b70b8 (VQ 00000000027031a8), vq=000000000270c948
    _A_I_ [0D:12] number of calls from sw bdgswitch to sw hcmswitch (0+1): 1(1)
20:13:52.015_M_I_008402a8728d6020 [10:2f] RStatCallsInQueue update: object <2001>(407), type CfgDN value 1+0+0, reason <target selection>
20:13:52.015_M_I_008402a8728d6020 [10:2f] RStatCallsInQueue update: object <nhannt>(102), type CfgPerson value 1+0+0, reason <target selection>
20:13:52.015_M_I_008402a8728d6020 [10:2f] RStatCallsInQueue update: object <2001>(101), type CfgPlace value 1+0+0, reason <target selection>
    _I_I_008402a8728d6020 [0E:10] HERE IS ROUTE_CALL: VQ=, target=nhannt
    _I_I_008402a8728d6020 [01:10] binding with TRG 00000000026b70b8 (VQ 00000000027031a8), vq=000000000270c948
request to 65201(bdgsip01/bdgsip02) message RequestUpdateUserData
	AttributeReferenceID	1347
	AttributeUserData	[497] 00 15 00 00..
		'RVQID'	''
		'RVQDBID'	''
		'RTargetTypeSelected'	'0'
		'RTargetRuleSelected'	''
		'RTargetObjectSelected'	'nhannt'
		'RTargetObjSelDBID'	'102'
		'RTargetAgentSelected'	'nhannt'
		'RTargetAgSelDBID'	'102'
		'RTargetPlaceSelected'	'2001'
		'RTargetPlSelDBID'	'101'
		'RTenant'	'Environment'
		'RTenantDBID'	'1'
		'CBR-actual_volume'	''
		'CBR-Interaction_cost'	''
		'CBR-contract_DBIDs'	''
		'CBR-IT-path_DBIDs'	''
		'RRequestedSkillCombination'	''
		'RRequestedSkills'(list) 
		'CustomerSegment'	'default'
		'ServiceType'	'default'
		'ServiceObjective'	''
	AttributeConnID	008402a8728d6020
	AttributeThisDN	'7507'
..sent to bdgsip01:3000(fd=668)
20:13:52.015_M_I_008402a8728d6020 [17:11] VQ 00000000027031a8 first available call: none, reason=(0)strategy
    _I_I_008402a8728d6020 [0E:03] NO TRANSLATION for this call
20:13:52.015_T_I_008402a8728d6020 [14:19] send to ts bdgsip01 RequestRouteCall to dn 2001 on hcmswitch (dnis= )
request to 65201(bdgsip01/bdgsip02) message RequestRouteCall
	AttributeReferenceID	1348
	AttributeReason	[14] 00 01 01 00..
		'RTR'	121
	AttributeRouteType	0 (RouteTypeUnknown)
	AttributeExtensions	[146] 00 08 00 00..
		'CUSTOMER_ID'	'Environment'
		'AGENT'	'nhannt'
		'PLACE'	'2001'
		'DN'	'2001'
		'ACCESS'	'2001'
		'SWITCH'	'hcmswitch'
		'NVQ'	2
		'TARGET'	'nhannt@start_srv.A'
	AttributeLocation	'hcmswitch'
	AttributeOtherDN	'2001'
	AttributeConnID	008402a8728d6020
	AttributeThisDN	'7507'
..sent to bdgsip01:3000(fd=668)
    _A_I_008402a8728d6020 [0E:04] ----------->DEPARTURE(processing time 20405)
20:13:52.015_M_I_0000000000000000 [10:1b] blocking: ag nhannt, pl 2001, sw hcmswitch dn 2001 for 15 sec by 1000000001, expire 1502457247
20:13:52.015_M_I_008402a8728d6020 [10:3a] update volume contracts tables: target nhannt, group , tenant Environment
    _M_I_008402a8728d6020 [10:21] LAUNCHED (dn=2001)
20:13:52.015_M_I_ [10:1d] PULSE over: 0 cpu 1 objects 1 trgs
received from 65201(bdgsip01)bdgsip01:3000(fd=) message EventAttachedDataChanged(refid=1347)
20:13:52.077_T_I_008402a8728d6020 [14:32] EventAttachedDataChanged is received for ts bdgsip01[bdgswitch] (this dn=7507, refid=1347)
received from 65201(bdgsip01)bdgsip01:3000(fd=) message EventError
	(Invalid Called Dn)
	AttributeExtensions	[204] 00 0a 00 00..
		'CUSTOMER_ID'	'Environment'
		'AGENT'	'nhannt'
		'PLACE'	'2001'
		'DN'	'2001'
		'ACCESS'	'2001'
		'SWITCH'	'hcmswitch'
		'NVQ'	2
		'TARGET'	'nhannt@start_srv.A'
		'iscc-request-type'	'transfer'
		'iscc-destination-dn'	'2001'
	AttributeErrorCode	71
	AttributeErrorMessage	'Invalid Called Dn'
	AttributeReason	[14] 00 01 01 00..
		'RTR'	121
	AttributeRouteType	0 (RouteTypeUnknown)
	AttributeLocation	'hcmswitch'
	AttributeThisDN	'7507'
	AttributeOtherDN	'19912'
	AttributeConnID	008402a8728d6020
	AttributeClientID	1
	AttributeReferenceID	1348
	AttributeTimeinSecs	1502457221 (20:13:41)
	AttributeTimeinuSecs	152000
	AttributeEventSequenceNumber	0000000000001544
20:13:52.140_T_E_ [14:0c] EventError is received for ts bdgsip01[bdgswitch] - Invalid Called Dn
20:13:52.140_A_E_008402a8728d6020 [14:32] <-----------ERROR
20:13:52.140 Std 21003 interaction 008402a8728d6020 routing error 0071 Invalid Called Dn
20:13:52.140_M_I_008402a8728d6020 [17:11] VQ 00000000027031a8 first available call: 008402a8728d6020, reason=(1)strategy
    _T_W_008402a8728d6020 [0E:0f] emergency: continue strategy on this error
    _I_I_008402a8728d6020 [01:0f] binding with TRG 0000000000000000 (VQ 0000000000000000), vq=000000000270c948
    _A_I_ [0D:12] number of calls from sw bdgswitch to sw hcmswitch (0-1): 0(0)
20:13:52.140_M_I_008402a8728d6020 [10:2f] RStatCallsInQueue update: object <2001>(407), type CfgDN value 0+0+0, reason <not a target>
20:13:52.140_M_I_008402a8728d6020 [10:2f] RStatCallsInQueue update: object <nhannt>(102), type CfgPerson value 0+0+0, reason <not a target>
20:13:52.140_M_I_008402a8728d6020 [10:2f] RStatCallsInQueue update: object <2001>(101), type CfgPlace value 0+0+0, reason <not a target>
    _I_I_008402a8728d6020 [01:10] binding with TRG 0000000000000000 (VQ 0000000000000000), vq=000000000270c948
20:13:52.140_I_I_008402a8728d6020 [09:0a] SCXML: session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H external queue: event "error.queue.submit" added
20:13:52.140_I_I_008402a8728d6020 [1c:06] SCXML: {{{{{resume session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H
    _I_I_008402a8728d6020 [1c:06] 1. SCXML: look for transitions (1)
    _I_I_008402a8728d6020 [1c:04] 1.x SCXML: state <initial>: check transitions, event "error.queue.submit"
20:13:52.140_I_I_008402a8728d6020 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent 
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:0000000002703150[undefined]={"name":"error.queue.submit","data":{"requestid":11,"error":"0013 Remote error","description":"0071 Invalid Called Dn"}}
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- OBJECT:0000000002705138[undefined]={"requestid":11,"error":"0013 Remote error","description":"0071 Invalid Called Dn"}
20:13:52.140_I_I_008402a8728d6020 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000 
    _I_I_008402a8728d6020 [1c:05] 2. SCXML: microstep 
    _I_I_008402a8728d6020 [1c:05] 2.1 SCXML: microstep exitting phase
    _I_I_008402a8728d6020 [1c:05] 2.2 SCXML: microstep transiting phase
20:13:52.140_I_I_008402a8728d6020 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState 
20:13:52.140 RLIB: request to 724(bdgors01) message EventOnInvoke(1000000102)
	result(1000000004)	'{"name":"error.queue.submit","data":{"requestid":11,"error":"0013 Remote error","description":"0071 Invalid Called Dn"}}'
	sessionid(1000000010)	'FG5MK2KSC102F64DSD68C2IPK400008O'
20:13:52.140_I_I_008402a8728d6020 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLGetEvent timers:00000 
    _I_I_008402a8728d6020 [1c:05] 2.3 SCXML: microstep entering phase
    _I_I_008402a8728d6020 [1c:06] 1. SCXML: look for transitions (2)
20:13:52.140_I_I_008402a8728d6020 [1c:06] SCXML: }}}}}suspend session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H
20:13:52.140 RLIB: received from 724(bdgors01) message RequestInvoke(1000000100)
	refid(1)	11812
	callid(1000000000)	'KFJM6LTU093SL9HRDEJO7KE7T000000S'
	sessionid(1000000010)	'FG5MK2KSC102F64DSD68C2IPK400008O'
	fm(1000000001)	'urs'
	function(1000000002)	'SCXMLStartTreatment'
	args(1000000003)	'[7,"LANGUAGE","English (US)","PROMPT.1.INTERRUPTABLE",true,"PROMPT.1.ID",222]'
20:13:52.140_I_I_008402a8728d6020 [09:0a] SCXML: session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H external queue: event "function" added
20:13:52.140_I_I_008402a8728d6020 [1c:06] SCXML: {{{{{resume session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H
    _I_I_008402a8728d6020 [1c:06] 1. SCXML: look for transitions (1)
    _I_I_008402a8728d6020 [1c:04] 1.x SCXML: state <initial>: check transitions, event "function"
20:13:52.140_I_I_008402a8728d6020 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent 
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:00000000027056A8[undefined]={"name":"function","data":{"module":"urs","func":"SCXMLStartTreatment","params":"[7,\"LANGUAGE\",\"English (US)\",\"PROMPT.1.INTERRUPTABLE\",true,\"PROMPT.1.ID\",222]"}}
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- LIST: module:urs|func:SCXMLStartTreatment|params:[7,"LANGUAGE","English (US)","PROMPT.1.INTERRUPTABLE",true,"PROMPT.1.ID",222]
20:13:52.140_I_I_008402a8728d6020 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000 
    _I_I_008402a8728d6020 [1c:05] 2. SCXML: microstep 
    _I_I_008402a8728d6020 [1c:05] 2.1 SCXML: microstep exitting phase
    _I_I_008402a8728d6020 [1c:05] 2.2 SCXML: microstep transiting phase
20:13:52.140_I_I_008402a8728d6020 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState 
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:25:_m(LOCAL) <- STRING[1,3]: "urs"
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:25:_f(LOCAL) <- STRING[1,19]: "SCXMLStartTreatment"
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:25:_parms(LOCAL) <- OBJECT:0000000002705138[Array]=[7,"LANGUAGE","English (US)","PROMPT.1.INTERRUPTABLE",true,"PROMPT.1.ID",222]
20:13:52.140_B_I_008402a8728d6020 [14:22] request to abort treatment after treatment is applied===========>TREATMENT_NONE
    _B_I_008402a8728d6020 [14:22] call states: s=0 d=0 t=0
    _I_I_008402a8728d6020 [07:59] HERE IS START TREATMENT
20:13:52.140_T_I_008402a8728d6020 [14:28] TApplyTreatment (type PlayAnnouncement) is being called
request to 65201(bdgsip01/bdgsip02) message RequestApplyTreatment
	AttributeReferenceID	1349
	AttributeExtensions	[146] 00 08 00 00..
		'CUSTOMER_ID'	'Environment'
		'AGENT'	'nhannt'
		'PLACE'	'2001'
		'DN'	'2001'
		'ACCESS'	'2001'
		'SWITCH'	'hcmswitch'
		'NVQ'	2
		'TARGET'	'nhannt@start_srv.A'
	AttributeTreatmentParms	[85] 00 02 00 00..
		'LANGUAGE'	'English (US)'
		'PROMPT'(list) '1'(list) 'INTERRUPTABLE'	1
		                         'ID'	222
	AttributeTreatmentType	7 (TreatmentPlayAnnouncement)
	AttributeConnID	008402a8728d6020
	AttributeThisDN	'7507'
..sent to bdgsip01:3000(fd=668)
    _B_I_008402a8728d6020 [14:28] treatment===========>TREATMENT_REQUEST
    _B_I_008402a8728d6020 [07:59] call states: s=0 d=0 t=2
20:13:52.140_M_I_008402a8728d6020 [17:11] VQ 00000000027031a8 first available call: none, reason=(0)treatment
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:25:_r(LOCAL) <- FLOAT: 1349
20:13:52.140_I_I_008402a8728d6020 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLGetEvent timers:00000 
    _I_I_008402a8728d6020 [1c:05] 2.3 SCXML: microstep entering phase
    _I_I_008402a8728d6020 [1c:06] 1. SCXML: look for transitions (2)
20:13:52.140_I_I_008402a8728d6020 [1c:06] SCXML: }}}}}suspend session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H
20:13:52.140 RLIB: request to 724(bdgors01) message ResultOfInvoke(1000000101)
	refid(1)	11812
	result(1000000004)	'1349'
received from 65201(bdgsip01)bdgsip01:3000(fd=) message EventTreatmentApplied
	AttributeCallState	0
	AttributeCallType	2
	AttributePropagatedCallType	2
	AttributeCallID	16778244
	AttributeConnID	008402a8728d6020
	AttributeCallUUID	'KFJM6LTU093SL9HRDEJO7KE7T000000S'
	AttributeUserData	[842] 00 1e 03 00..
		'ORSI:iBDGCluster:KFJM6LTU093SL9HRDEJO7KE7T000000S'(list) 'Session'	'FG5MK2KSC102F64DSD68C2IPK400008O'
		                                                          'Node'	'138'
		                                                          'Url'	'http://bdgsip01:7210/scxml'
		'RStrategyName'	'7507_msml_collectdtmf_data.default.defaultWorkflow'
		'RStrategyDBID'	'384'
		'ADDRESS'	'Delhi                    '
		'AGE'	'undefined'
		'SALARY'	'3500.00'
		'SDT'	'5115'
		'TEN'	'TINNT'
		'Nhanh'	'3'
		'RVQID'	''
		'RVQDBID'	''
		'RTargetTypeSelected'	'0'
		'RTargetRuleSelected'	''
		'RTargetObjectSelected'	'nhannt'
		'RTargetObjSelDBID'	'102'
		'RTargetAgentSelected'	'nhannt'
		'RTargetAgSelDBID'	'102'
		'RTargetPlaceSelected'	'2001'
		'RTargetPlSelDBID'	'101'
		'RTenant'	'Environment'
		'RTenantDBID'	'1'
		'CBR-actual_volume'	''
		'CBR-Interaction_cost'	''
		'CBR-contract_DBIDs'	''
		'CBR-IT-path_DBIDs'	''
		'RRequestedSkillCombination'	''
		'RRequestedSkills'(list) 
		'CustomerSegment'	'default'
		'ServiceType'	'default'
		'ServiceObjective'	''
	AttributeDNIS	'7507'
	AttributeANI	'5115'
	AttributeNetworkDestDN	'hcmswitch::2001'
	AttributeThisDN	'7507'
	AttributeThisDNRole	2
	AttributeCollectedDigits	''
	AttributeThisQueue	'7507'
	AttributePartyUUID	'651JAIK57T1AF9P6PKNDVF5RB80000AP'
	AttributeTreatmentType	7 (TreatmentPlayAnnouncement)
	AttributeReferenceID	1349
	AttributeExtensions	[54] 00 02 00 00..
		'OtherTrunkName'	'Customer5115'
		'BusinessCall'	1
	AttributeTimeinSecs	1502457221 (20:13:41)
	AttributeTimeinuSecs	292000
	AttributeEventSequenceNumber	0000000000001548
20:13:52.280_T_I_008402a8728d6020 [14:0c] EventTreatmentApplied is received for ts bdgsip01[bdgswitch] (this dn=7507)
    _B_I_008402a8728d6020 [14:21] treatment applied===========>TREATMENT_APPLIED
    _B_I_008402a8728d6020 [14:21] call states: s=31 d=0 t=3
20:13:52.280_M_I_008402a8728d6020 [17:11] VQ 00000000027031a8 first available call: 008402a8728d6020, reason=(1)treatment
20:13:52.280_M_I_008402a8728d6020 [10:1f] pulse for one call
    _T_I_008402a8728d6020 [0E:19] check call routing states: s=31 d=0 t=3 h=(0 0) r=0 i=0 x=0 b=0 - true
20:13:52.280_M_I_008402a8728d6020 [17:0e] VQ 00000000027031a8 (vq "", id=11), (1 Targets): SELECT ANY by stat <NONE>(random    0000000000000000)
    _M_I_008402a8728d6020 [17:0b] VQ 00000000027031a8 TRG "nhannt"(00000000026b70b8) #1, (1-0 Components): SELECT ANY by stat <NONE>(random  0)
    _M_I_008402a8728d6020 [10:0c] ag nhannt, pl 2001, sw  dn  is blocked with call 1000000001 (15 sec from 1502457232)
    _M_I_008402a8728d6020 [17:0b] VQ 00000000027031a8 TRG "nhannt"(00000000026b70b8) Cmp #1 nhannt: not valid
    _M_I_008402a8728d6020 [17:0b] VQ 00000000027031a8 TRG "nhannt"(00000000026b70b8): Cmp NOT SELECTED (0 0 1 0)
    _M_I_008402a8728d6020 [17:0e] VQ 00000000027031a8 TRG "nhannt"(00000000026b70b8): not ready passed
    _M_I_008402a8728d6020 [17:0e] VQ 00000000027031a8 (vq "" id=11): TRG NOT SELECTED (0 0 0 1 0)
20:13:54.012_M_I_ [10:1d] PULSE (calls: 1(1)=1+0-0, trgts=1, first=1,0, time=1502457234, mem=35111,498,15,224[5855],1,0 - 2,0)
20:13:54.012_M_I_ [10:1d] vqs allocation pattern: static=(13 256 256) dynamic=(11 7/1024)
20:13:54.012_M_I_ [10:1d] check queue for SO <nhannt> type <Agent> stat <##state> (1 trgs 0 cpu)
    _M_I_0000000000000000 [10:20] try to route to ag "nhannt" (pl "2001", 3 ready DNs, 1 trgs): TRG 00000000026b70b8 VQ 00000000027031a8 "" (1 calls), 0, 0, 980aa
    _M_I_ [10:0b] ag nhannt, pl 2001, sw  dn nhannt isn't blocked absolutely(0)
    _M_I_008402a8728d6020 [10:21] try to route to ag "nhannt" (pl "2001", 3 ready DNs, 1 trgs): TRG 00000000026b70b8 VQ 00000000027031a8 "" (1 calls), -1, 0, 180aa
    _T_I_008402a8728d6020 [0E:19] check call routing states: s=31 d=0 t=3 h=(0 0) r=0 i=0 x=0 b=0 - true
    _M_I_008402a8728d6020 [10:21] ag nhannt, pl 2001, sw  dn  is blocked with call 1000000001 (13 sec from 1502457234)
    _M_I_008402a8728d6020 [10:21] stop trying route to ag "nhannt" (pl "2001"): agent blocker (00000000027031a8 0)
20:13:54.012_M_I_ [10:1d] PULSE over: 0 cpu 1 objects 1 trgs
20:13:55.057 Trc 20011 current number of targets for tenant Environment: Agents 1, Places 0, AgentGroups 0, PlaceGroups 0, ACDQueues 0, Routing Points 0
20:13:55.057 Trc 20012 current number of interactions per second - 0.40
20:13:55.057 Trc 20013 current number of entries: for longest queue 0, for all queues 0
20:13:56.009_M_I_ [10:1d] PULSE (calls: 1(1)=1+0-0, trgts=1, first=1,0, time=1502457236, mem=35111,498,15,224[5855],1,0 - 2,0)
20:13:56.009_M_I_ [10:1d] vqs allocation pattern: static=(13 256 256) dynamic=(11 7/1024)
20:13:56.009_M_I_ [10:1d] check queue for SO <nhannt> type <Agent> stat <##state> (1 trgs 0 cpu)
    _M_I_0000000000000000 [10:20] try to route to ag "nhannt" (pl "2001", 3 ready DNs, 1 trgs): TRG 00000000026b70b8 VQ 00000000027031a8 "" (1 calls), 0, 0, 180aa
    _M_I_ [10:0b] ag nhannt, pl 2001, sw  dn nhannt isn't blocked absolutely(0)
    _M_I_008402a8728d6020 [10:21] try to route to ag "nhannt" (pl "2001", 3 ready DNs, 1 trgs): TRG 00000000026b70b8 VQ 00000000027031a8 "" (1 calls), -1, 0, 180aa
    _T_I_008402a8728d6020 [0E:19] check call routing states: s=31 d=0 t=3 h=(0 0) r=0 i=0 x=0 b=0 - true
    _M_I_008402a8728d6020 [10:21] ag nhannt, pl 2001, sw  dn  is blocked with call 1000000001 (11 sec from 1502457236)
    _M_I_008402a8728d6020 [10:21] stop trying route to ag "nhannt" (pl "2001"): agent blocker (00000000027031a8 0)
20:13:56.009_M_I_ [10:1d] PULSE over: 0 cpu 1 objects 1 trgs
20:13:56.383_I_I_008402a8728d6020 [09:0a] SCXML: session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H external queue: event "error.queue.submit" added
20:13:56.383_I_I_008402a8728d6020 [1c:06] SCXML: {{{{{resume session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H
    _I_I_008402a8728d6020 [1c:06] 1. SCXML: look for transitions (1)
    _I_I_008402a8728d6020 [1c:04] 1.x SCXML: state <initial>: check transitions, event "error.queue.submit"
20:13:56.383_I_I_008402a8728d6020 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent 
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:0000000002709290[undefined]={"name":"error.queue.submit","data":{"requestid":11,"error":"-001 Timeout"}}
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- OBJECT:0000000002703150[undefined]={"requestid":11,"error":"-001 Timeout"}
20:13:56.383_I_I_008402a8728d6020 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000 
    _I_I_008402a8728d6020 [1c:05] 2. SCXML: microstep 
    _I_I_008402a8728d6020 [1c:05] 2.1 SCXML: microstep exitting phase
    _I_I_008402a8728d6020 [1c:05] 2.2 SCXML: microstep transiting phase
20:13:56.383_I_I_008402a8728d6020 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState 
20:13:56.383 RLIB: request to 724(bdgors01) message EventOnInvoke(1000000102)
	result(1000000004)	'{"name":"error.queue.submit","data":{"requestid":11,"error":"-001 Timeout"}}'
	sessionid(1000000010)	'FG5MK2KSC102F64DSD68C2IPK400008O'
20:13:56.383_I_I_008402a8728d6020 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLGetEvent timers:00000 
    _I_I_008402a8728d6020 [1c:05] 2.3 SCXML: microstep entering phase
    _I_I_008402a8728d6020 [1c:06] 1. SCXML: look for transitions (2)
20:13:56.383_I_I_008402a8728d6020 [1c:06] SCXML: }}}}}suspend session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H
20:13:56.383 RLIB: received from 724(bdgors01) message RequestInvoke(1000000100)
	refid(1)	11813
	callid(1000000000)	'KFJM6LTU093SL9HRDEJO7KE7T000000S'
	sessionid(1000000010)	'FG5MK2KSC102F64DSD68C2IPK400008O'
	fm(1000000001)	'urs'
	function(1000000002)	'SCXMLStartTreatment'
	args(1000000003)	'[7,"LANGUAGE","English (US)","PROMPT.1.INTERRUPTABLE",true,"PROMPT.1.ID",102]'
20:13:56.383_I_I_008402a8728d6020 [09:0a] SCXML: session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H external queue: event "function" added
20:13:56.383_I_I_008402a8728d6020 [1c:06] SCXML: {{{{{resume session SID=BS06MLOJ4D7ETA1HBDVB3QEFLK00000H
    _I_I_008402a8728d6020 [1c:06] 1. SCXML: look for transitions (1)
    _I_I_008402a8728d6020 [1c:04] 1.x SCXML: state <initial>: check transitions, event "function"
20:13:56.383_I_I_008402a8728d6020 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLGetEvent 
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:0:_event(LOCAL) <- OBJECT:0000000002705868[undefined]={"name":"function","data":{"module":"urs","func":"SCXMLStartTreatment","params":"[7,\"LANGUAGE\",\"English (US)\",\"PROMPT.1.INTERRUPTABLE\",true,\"PROMPT.1.ID\",102]"}}
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:0:_eventdata(LOCAL) <- LIST: module:urs|func:SCXMLStartTreatment|params:[7,"LANGUAGE","English (US)","PROMPT.1.INTERRUPTABLE",true,"PROMPT.1.ID",102]
20:13:56.383_I_I_008402a8728d6020 [09:04] <<<<<<<<<<<<suspend interp(NONE), func:SCXMLChangeState timers:00000 
    _I_I_008402a8728d6020 [1c:05] 2. SCXML: microstep 
    _I_I_008402a8728d6020 [1c:05] 2.1 SCXML: microstep exitting phase
    _I_I_008402a8728d6020 [1c:05] 2.2 SCXML: microstep transiting phase
20:13:56.383_I_I_008402a8728d6020 [09:05] >>>>>>>>>>>>resume interp(0), func:SCXMLChangeState 
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:25:_m(LOCAL) <- STRING[1,3]: "urs"
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:25:_f(LOCAL) <- STRING[1,19]: "SCXMLStartTreatment"
    _I_I_008402a8728d6020 [09:04] ASSIGN: v:25:_parms(LOCAL) <- OBJECT:0000000002703150[Array]=[7,"LANGUAGE","English (US)","PROMPT.1.INTERRUPTABLE",true,"PROMPT.1.ID",102]
20:13:56.383_B_I_008402a8728d6020 [14:22] request to abort treatment after treatment is applied===========>TREATMENT_NONE
    _B_I_008402a8728d6020 [14:22] call states: s=0 d=0 t=0
    _I_I_008402a8728d6020 [07:59] HERE IS START TREATMENT

Hi all,

I have been fixed the issue, just create a trunk between two sites, then create an external routing point.

My option trunk between two sites as well as external routing point are correct as below:

[TServer]
contact=172.16.1.90:5060
dr-peer-location=hcmswitch
oos-check=5
oos-force=5
prefix=7777
record=true
refer-enabled=false