SIP 488 Answering Address/ Media Not Accepted Here.
Happens exactly at 17:00 CST when the WFM schedule publishes. Using Genesys Cloud v24.5.0 in Chicago.
The Media Region settings are correct. The agents get dropped immediately upon shift swap.
SIP 488 Answering Address/ Media Not Accepted Here.
Happens exactly at 17:00 CST when the WFM schedule publishes. Using Genesys Cloud v24.5.0 in Chicago.
The Media Region settings are correct. The agents get dropped immediately upon shift swap.