hello,
i have customized WDE so it creates and populates a URL in browser upon call answer.
the customization itself takes existing attached userdata, concatenates and forms a http URL through the use of an internal variable (var_url). the reason why we are doing this in WDE is to encode the URL string.
What i want to do is show this variable value (after encoding) in any of the Genesys logs (tserver, urs preferably).
When i check either log on the EventEstablished, it is not present (not showing in local WDE log either).
Is there a way i can do this? our agents cannot see what the initial URL is either because there is an immediate redirect so makes troubleshooting difficult. I am also thinking to find a way to add this into a casedata field so agents can see it that way.
thanks,