I’m trying to set a wrap-up code programmatically for a concluded voice interaction using the CXone REST Proxy action. The goal is to update the interaction metadata after the agent has hung up.
I’m calling POST /api/v2/conversations/voice/{conversationId}/wrapup.
Here is the JSON payload I’m sending:
{
"wrapUpCode": {
"id": "5f3a2b1c-8d7e-4f9a-b0c1-2d3e4f5a6b7c"
}
}
The response comes back as a 400 Bad Request. The error message says:
{"code":"invalid.request","message":"The request body is invalid"}
I’ve verified the conversation ID is correct and the interaction status is completed. The wrap-up code ID exists in our queue settings.
I tried adding wrapUpCode directly in the root of the JSON object instead of nesting it, but that just gave me a different validation error.
Does the API expect a different structure for the wrapUpCode object? I can’t find a clear example in the docs for this specific endpoint.