Stuck on a problem and need help troubleshooting a 403 Forbidden response when Genesys Cloud attempts to push call recording metadata to ServiceNow via a custom Data Action webhook. The endpoint is secured with OAuth 2.0 client credentials.
The flow triggers correctly in Architect, but the SNOW instance rejects the payload due to insufficient scope. The logs indicate the token is valid but lacks the ‘data_api_read’ privilege. Has anyone configured cross-platform compliance data syncing with stricter RBAC policies?