Anyone free to help troubleshoot this webhook failure in Architect. The flow triggers correctly upon conversation end, but the subsequent REST API call to ServiceNow returns a 401 Unauthorized error. The endpoint is standard, and the credentials are stored in secure variables within GC.
The payload structure matches the SN documentation exactly. I have verified the OAuth token refresh mechanism is active, yet the integration fails consistently. Has anyone encountered similar authentication handshake issues when bridging Genesys Cloud webhooks to ServiceNow incident tables?