ServiceFactor

Administration
1

Hi,

I have used the pre built stat ServiceFactor and need to build a new one. I have created this ServiceFactor2 in the stats servers, DMA, CME etc basically I have mirrored everything that ServiceFactor has except the new time stat. I cannot get this to pull through so that I can use it within the template wizard in CCPulse.

Can anyone advise where I’m going wrong???

cheers

2

Hi Tambo,

Are you using for CCPulse the same Stat Server as for CCA (DMA)?

E.

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3

Hi Ecki,

no we are using 2 different ones, a realtime one and one for data sourcer, but I have configured each with the same info as well as the backups ?!?!

Tambo

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4

Check first logfile after start of your ss and try to find your statstics wether it is ignored or successfully registered.

5

Try restarting the stat server.

6

thanks chaps, yes restarting the ss worked. Its funny i’ve made others up before and not had to do a restart! i take it thats just genesys for you.

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