Here’s the raw interval data I’m getting back:
{
"intervalId": "2023-10-27T08:00:00.000Z",
"metrics": {
"offerCount": { "value": 50 },
"answerCount": { "value": 45 },
"waitTime": { "value": 120000 }
}
}
I’m summing answerCount where waitTime < 20000ms and dividing by offerCount. The dashboard shows 92% SL, but my script calculates 85%. The offerCount includes transfers, right? Do I need to filter by direction=inbound in the query params, or is there a specific metric field I’m missing for the denominator?