Pulling raw interval data from /api/v2/analytics/queue/queueId/events. I’ve got offered and answered counts per minute. Trying to figure out the exact math for Service Level (e.g., 80% in 20s). Should I sum the answered within target time and divide by total offered for the whole period? Or is there a specific field in the JSON payload I’m missing? The docs are vague on the aggregation logic.