Sending email with First name and last name

NICE CXone API & Integrations
1

Hi All,

I’ve have built some code that sends and email and i just need to insert the agents first name and last name in to it.
Unfortunately I am unable to get these variables, the only variable that i can get is the CFGObjectID but that only returns their ID in GAX.

I am under the impression you can build in Jscript as well for CCPulse+ but i would prefer if there was a VBscript code. currently running v8.1

Thanks you :slight_smile:

2

From knowledge manager or e-service manager. using field code something like <$Agent.FirstName$><$Agent.LastName$> to insert the agent name.