Hello all,
I am trying to send a data digit from Genesys to Avaya which would then route to an announcement in the Avaya vector. I have looked at the G3TServer Cookbook as well as opened a ticket and looked through this site. I have not been able to make this work. The cookbook mentions CollectedDigits as an Extension Attribute. I do not see this showing up in the logs except as UserData. Genesys support mentioned UU_DATA which I also can’t get to work. Does anyone have the correct programming for both the Genesys and Avaya side to get this working? Any help would be appreciated.
JoAnn, on thing to note with the CED feature on Avaya is that it doesn’t get cleared from vector to vector. So, for example, if you have a VDN with a strategy loaded on it and a customer selects “2” which may send them to another menu on another vector. If on this second vector they select nothing, you will probably see “2” in the CED as it does not get cleared from menu to menu. At least that’s what I have seen and according to Genesys and Avaya, that is by design.