Send phone number to Genesys Desktop from third-party application

NICE CXone API & Integrations
1

Hello.
I have a simple task, is it nessesaire to open in Genesys Desktop new interaction with phone number from 3rd party system.How to do this?

2

What interaction?
call? on the strategy get the phone number from the 3rd party database and attach it as KVP

3

Sorry, my english not so good(

I need to send command to GAD, from 3rd party system, to initiate new voice call to number(number is been taken from 3rd party system).

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4

Not doable…GAD has no “listener” interface.
You are talking about more like a dialer (OCS) more than anything else.
What you can do also is with SDK build a listener that is called from your 3rd party software and then trigger the call.

5

Ok. thanks.

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