I’m holding off deciding what to do with that until I do some more real-world testing.
If you don’t update anything, it seems the record gets set to “Retrieved” and “Answer”, but reverts to “Updated” and “Stale” when you unload the Campaign.
I actually want the record to remain incomplete (I’m deliberately not using a ProcessedRecord) because our email directs the customer to a web-based Survey.
I want to try and submit their answers back to OCS using HTTP/POST, thus capturing the survey responses in the Calling List (and THEN marking it as completed) and also triggering reporting.
This would then sort of mirror what we do at the moment, which is to call these customers and ask questions with an Agent Script which updates the record with a “Mark Done”.