Dear experts;
I hope you are well, I wanted to ask for your support please, how could I configure a WDE so that when an agent registers it starts in Not Ready state and not in Ready.
Please help me, I remain attentive.
Thank you
Hello.
This is done per-media in WDE application configuration options, on interaction-workspace section.
Example, for voice:
interaction-workspace\login.voice.is-auto-ready = false
Option description:
Section: interaction-workspace Default Value: false Valid Values: true,false Changes Take Effect: When the application is started or restartedSpecifies whether the voice channels are in the Ready state at login.
All the options are named as login..is-auto-ready
Refer to those links:
https://docs.genesys.com/Documentation/IW/latest/Dep/LoginOptions
https://docs.genesys.com/Documentation/IW/latest/Dep/AgentLoginAndAuthentication#scrollNav-5