We are deploying a custom Messenger widget using Genesys Cloud SDK version 12.4.0. During testing, we found that credit card numbers entered by customers are visible in the browser console when our third-party analytics tag loads. The widget uses window.postMessage to communicate data. We suspect the event listener is not filtering PII before dispatching to the iframe. Environment is AWS US-East-1. Using Cloud API v2024-05. How should we implement masking at the SDK level without breaking conversation history?
Check the messaging.create configuration object. The SDK does not automatically sanitize fields sent to external scripts. You must implement a custom event listener for conversation:send.
Filter the payload using regular expressions before calling window.postMessage. Example: GenesysCloudMessaging.on(‘conversation:send’, (data) => { data.text = data.text.replace(/[0-9]{4}/g, ‘****’); }).
Ensure you are not passing the full object to the analytics library.
Data Actions can handle this masking server side before it reaches the conversation context. Use /api/v2/data/actions/{id} to create a custom action that validates and masks input fields. ServiceNow integrations often require specific PII handling for compliance.
Refer to the Genesys Cloud documentation on Data Privacy in Data Actions. Ensure the data is not stored in temporary variables accessible via the client-side SDK.
This configuration is failing due to missing compliance policies in Admin settings.
- Verify the dataPrivacy setting under Security > Privacy.
- Check if the analytics domain is blocked in the Trusted Domains list.
- Resource Center Article ID 103945 outlines required steps for widget security.
- Do not rely on client-side masking alone.