Secure flow not playing TTS prompts — audio resource missing

Architect & Flows
1

Our Web Messaging widget positioning overlaps with the cookie consent banner on mobile devices.

We use the standard bottom-right launcher, but on iPhone Safari, the GDPR cookie banner pushes the widget behind the browser’s navigation bar. Is there a CSS override to reposition the launcher dynamically based on viewport height?

2

I recommend handling the messenger positioning via the deployment configuration rather than raw CSS.

The Genesys Cloud Messenger SDK supports a position property in the deployment config:

  • bottomRight (default)
  • bottomLeft
  • Custom offset via launcher.offsetY

Please reference the Resource Center article: ‘Web Messaging deployment configuration options’.