Searching based on LoginID?

Administration
1

I know that Genesys is using an internal LoginID for agents, which you can see in CME with correct conifguration. However i want to search on these LoginIDs. I’m seeing some errors in SCI and want to know for which agents this is happening. Anybody got any ideas?

2

Select Tools - Find in CME
Select Agent Login - add the number you see in SCI
Double click on the result, and select Dependency tab. There you see the agent which the login id belongs to

Hope this helps!

3

Thanks, i’ll check that out.

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