SCXML Treatment: Accessing helper fields (gsw_...) returned by next_record

Architect & Flows
1

I would appreciate any advice about this:

In my SCXML treatment, when the ocs.next_record event arrives I want to grab the gsw_campaign_name allong with the calling list fields. The calling list fields return fine but the gsw_campaign_name always returnes undefined which means it isn’t being passed by OCS. But the manual says:

Response for next_record
Event properties:
record_id – The OCS-assigned ID of the record in the Calling List.
If it is equal to NULL, no next record is available and
no other event properties are assigned
contact_info – The value of contact_info field for the record in the
Calling List.
– Helper fields defined by OCS including:
gsw_chain_attempts: …
gsw_preferred_flag: …
All other fields defined in the Calling List.

When it says “Helper fields defined by OCS including” I assumed that “including” meant the two listed were just examples but ALL the gsw_fields were returned. I know gsw_campaign_name contains the campaign name because it is passed to the pre dial validation. Why doesn’t it get returned to the SCXML treatment?

Thanks,

Jerry

2

Can you attempt to access it in these two ways and let us know if it works:

_event.data.fields.gsw_campaign_name
_event.data.gsw_campaign_name

I can’t find any formal documentation around this at the moment, but I remember going through something similar and having to figure it out through the process of trial and error. My purpose was to gain access to a custom calling list field rather than one of the GSW fields. Give the above a shot and let us know how it goes.

Regards,
Andrew

3

It works fine for custom calling list fields. And I had tested both of those combinations before without success. When I tested it just now to try to retrive gsw_campaign_name I get this in the OCS log:

→ SCXML : 0000014E-040001A2-0001 METRIC <eval_expr expression=“_data.record_id;_data.record_id=_event.data.record_id;” result=“27” />

→ SCXML : 0000014E-040001A2-0001 METRIC <eval_expr expression=“_data.phone;_data.phone=_event.data.fields.contact_info;” result=“093585718” />

→ SCXML : 0000014E-040001A2-0001 METRIC <eval_expr expression=“_data.campaign_type;_data.campaign_type=_event.data.fields.tm_campaign_type;” result=“XYZ” />

→ SCXML : 0000014E-040001A2-0001 METRIC <eval_expr expression=“_data.campaign_name;_data.campaign_name=_event.data.fields.gsw_campaign_name;” result=“undefined” />

→ SCXML : 0000014E-040001A2-0001 METRIC <eval_expr expression=“_data.campaign_name;_data.campaign_name=_event.data.gsw_campaign_name;” result=“undefined” />

4

Is your campaign configured to send campaign name?

5

If that’s all that’s wrong that would be great!
How do I configure it to send the “Helper fields defined by OCS”?

6

What I mean is send it as part of attached data type custom field

On OCS Deployment guide check:
campaign_name_field

Basically it reads a field from Calling List with the campaign name stored on it, then you can send it back again.
Will that work?

7

I think that should work, but I can’t do it. We roll to production tonight and it is too late to remake all the calling list tables - we will have a go in a later revision. Thanks for the advice - I really appreciate it.

Does anybody know which fields are included in those “OCS helper fields” ? Is it just the two they specifically mention?

8

Any update on this topic ? We’re struggling with getting fields from calling inside SCXML. ??? ??? ??? ??? ???

9

Did you follow all recommended steps mentioned here?

10

We found the problem, now we get the fields ! it would be great if a document that shows all OCS helper fields exists !

Now trying to update user-defined fields on CL.. There’s a sample on dep guide, but still we couldn’t update CL.
Is it possible to update CL -userdefined fields- via scxml. ie .

We’re using the code below in the “onexit” state of makecall :
<ocs:flex_attr attr=“‘USERDATA’” type=“‘string’” key=“‘test_field’” value=“‘test_value’”/>

One last questions, do you know any editor for scxml treatments, that shows all possible states ?

11

I do know Genesys developed a nice one, but for internal purposes… ???
Hopefully they will release it as a GAX Plugin if G is mercyful