We are investigating an issue where screen session recordings are not visible via the API endpoint GET /api/v2/recording following the recent v2.100 upgrade. The environment is running on AWS US-East-1 with SDK version 6.5.
Our team is seeing successful voice recording retrievals, but screen capture metadata returns empty arrays for active sessions. This impacts our strategic compliance reporting which relies on combined audio and visual data. We have verified the application has full administrative credentials.
Has anyone encountered this discrepancy in a recent migration cycle? The disconnect block fires correctly, yet the record object lacks the screen component.
The issue likely relates to OAuth scope permissions. Screen recording metadata requires the viewing:read scope in addition to recording:read.
During our SOC2 compliance review, we found that standard administrative tokens do not always propagate screen access rights unless explicitly granted. Please verify the token payload includes this specific permission before making the API call.
I agree with the scope assessment. This is a common pattern we see when integrating quality assurance workflows.
Without viewing:read, our WFM dashboards cannot render agent performance metrics derived from screen activity. It creates a blind spot in our compliance reporting regarding desktop sharing events. Ensuring this scope is active will restore visibility for all QA teams.
Please also verify the API version header used in the request. The v2.100 release updated how the SDK handles content negotiation.
If the getRecording() method is called without specifying the api_version parameter, it may default to a legacy path that excludes screen data. We identified this behavior in our test suite using the Genesys Cloud SDK source code documentation.
Correction on the header approach. The versioning is handled internally by the SDK, not manually.
The actual requirement involves filtering the response object for session type. A direct call to /api/v2/recording without specifying the screen resource context returns null. You must append a filter query parameter like ?type=screen to isolate visual data from voice streams.
Adding the type=screen filter resolved the visibility issue for our session logs. The metadata now populates correctly.
Moving forward, we need to ensure retention policies are synchronized across both voice and screen assets automatically. Our current manual process creates a risk of non-compliance if one stream is archived differently than the other.
For retention synchronization, utilize the Data Actions API to push metadata updates.
This allows you to define a unified lifecycle policy where both recording types inherit the same retention window. The SDK supports batch operations that can query all active recordings and apply the configuration in a single transaction.
We should also consider compliance archiving requirements for legal holds.
If a specific agent is under investigation, their screen and voice data must be preserved simultaneously. Using Data Actions ensures that both streams are tagged with the same retention identifier, preventing any accidental deletion during routine cleanup cycles.