Screen Pop not triggering on specific interaction types

NICE CXone API & Integrations
1

genesyscloud-client-app-sdk’s screen pop isn’t firing for certain inbound messaging flows. It’s working for voice, but messaging stays blank. We’re on Embeddable Client App SDK v2.7.0.

Tried this logic:
if (interaction.type == 'messaging') { triggerScreenPop(contextData) } else { defaultPop() }

  • Genesys Cloud
  • SDK v2.7.0
  • Checked GET /api/v2/integrations/clientapps to verify config
  • Interaction attributes are set in Architect flow via Update Data

The interaction event fires, but the screen pop just doesn’t happen. No error in console, just silence.

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