Just noticed that our Chrome extension is hitting rate limits because it’s pulling data from all divisions by default. We are building a screen pop overlay for a multi-tenant BPO environment. The goal is to restrict the OAuth client to only read from specific divisions assigned to the current user’s tenant.
I am using the Genesys Cloud JavaScript SDK to initialize the client. When I make a request to /api/v2/users/me, I get a 200 OK, but the data includes resources from other clients. I tried passing the x-genesys-org-id header, but it seems ignored for divisional scoping.
Here is the initialization code:
const client = platformClient;
client.init({
clientId: 'my-client-id',
redirectUri: 'http://localhost:3000/callback'
});
How do I programmatically scope the token or the API calls to a specific divisionId? I need to ensure that GET /api/v2/users only returns users from the correct division. The documentation mentions divisionId in query params, but I want to enforce this at the authentication level if possible. Any code examples for setting this constraint in the SDK?
The documentation actually says…
Cause: The Genesys Cloud JavaScript SDK defaults to the all_divisions scope if no specific division ID is provided during initialization or request configuration. In a multi-tenant BPO setup, this causes the client to fetch resources across all accessible divisions, leading to unnecessary API calls and potential rate-limit exhaustion. The SDK does not automatically infer tenant boundaries from the user’s profile unless explicitly configured.
Solution: You must explicitly pass the target divisionId to the SDK’s API configuration or individual request options. For the Users API, this looks like:
const usersApi = platformClient.UsersApi;
// Assume divisionId is retrieved from your tenant config or user profile
const divisionId = 'your-specific-division-id';
// Method 1: Global configuration (if all calls target this division)
platformClient.configuration.set('divisionId', divisionId);
// Method 2: Per-request configuration (recommended for mixed environments)
const opts = {
divisionId: divisionId,
limit: 25
};
usersApi.getUsers(opts)
.then(res => console.log('Retrieved users for specific division:', res.body))
.catch(err => console.error('API Error:', err));
In Electron, ensure this configuration is applied in the main process before initializing the renderer’s SDK instance to prevent race conditions. If you are using OAuth Client Credentials, verify the client has read:division scopes and that the assigned divisions match your BPO tenant restrictions. Avoid relying on users/me for division discovery in restricted environments, as it returns the primary division only. Instead, query /api/v2/divisions with the OAuth token to validate available scopes before making data requests. This approach reduces payload size and aligns with the principle of least privilege.